Welcome!

IBM Cloud Authors: Zakia Bouachraoui, Elizabeth White, Yeshim Deniz, Pat Romanski, Liz McMillan

News Feed Item

Syrex Information Services Selects Cincom Contact Center Solution on IBM's Smart Business Platform

CINCINNATI, OH -- (Marketwire) -- 12/10/09 -- Worldwide software and services provider Cincom Systems (http://www.cincom.com) announced that it has entered into a contact center solution agreement with Syrex Information Services.

Cincom, an IBM Premier Business partner, replaced Syrex's existing dialer solution with Cincom® Synchrony(TM) Express on the IBM Smart Business Platform (http://www.ibm.com/smartmarket/us/en/_/N-b/Ntt-cincom/searchResults.action).

Synchrony Express provides Syrex with an all-in-one contact center software suite that includes:

--  multi-channel inbound/outbound interaction management,
--  a universal queue,
--  skills-based routing,
--  predictive dialing and
--  campaign management.
    

Synchrony Express also provides a pre-integrated and pre-configured firewall and backup and recovery services.

Naresh Kakkar, Director of Syrex Information Services, said, "Syrex's primary goal was to increase the efficiency of operations by automating our processes with the flexibility to meet future needs. After evaluating multiple vendors, we decided to invest smartly by selecting Synchrony Express on the IBM Smart Business Platform. Synchrony's unprecedented simplicity, ease of usage and manageability with IBM as a single point of contact ensured its win. Cincom Synchrony Express on the IBM Smart platform increased our productivity by 25% and delivered the perfect customer experience."

More information about Syrex's use of Cincom Synchrony Express is available at: http://www.cincom.com/pdf/SYIN1001003.pdf.

Cincom Synchrony Express

A contact center without the cost and complexity of traditional IT, Cincom Synchrony Express (http://www.cincom.com/synchrony-express) provides departmental-level or small to medium contact centers with an all-in-one contact center solution that improves customer experience, agent performance and overall business operations. Synchrony Express includes an award-winning unified agent desktop, multi-channel interaction management, reporting and analytics.

View an IBM Smart Business/Cincom Synchrony Express Flash demo here (http://www.cincom.com/us/eng/solutions/contact-center/synchrony-express/index.jsp?loc=usa&tab=2).

About Cincom (http://newsroom.cincom.com/about/)

For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. For ideas, information and insight to help grow your business, visit the "Smart Business" blog (http://smartbusiness.cincom.com/).

Media Contact:
Carla McQueen
Cincom Public Relations
513.612.2300
cmcqueen@cincom.com

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
@CloudEXPO and @ExpoDX, two of the most influential technology events in the world, have hosted hundreds of sponsors and exhibitors since our launch 10 years ago. @CloudEXPO and @ExpoDX New York and Silicon Valley provide a full year of face-to-face marketing opportunities for your company. Each sponsorship and exhibit package comes with pre and post-show marketing programs. By sponsoring and exhibiting in New York and Silicon Valley, you reach a full complement of decision makers and buyers in ...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessio...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
Rodrigo Coutinho is part of OutSystems' founders' team and currently the Head of Product Design. He provides a cross-functional role where he supports Product Management in defining the positioning and direction of the Agile Platform, while at the same time promoting model-based development and new techniques to deliver applications in the cloud.
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
LogRocket helps product teams develop better experiences for users by recording videos of user sessions with logs and network data. It identifies UX problems and reveals the root cause of every bug. LogRocket presents impactful errors on a website, and how to reproduce it. With LogRocket, users can replay problems.
Data Theorem is a leading provider of modern application security. Its core mission is to analyze and secure any modern application anytime, anywhere. The Data Theorem Analyzer Engine continuously scans APIs and mobile applications in search of security flaws and data privacy gaps. Data Theorem products help organizations build safer applications that maximize data security and brand protection. The company has detected more than 300 million application eavesdropping incidents and currently secu...