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IBM Cloud: Press Release

IBM and JLL Sign a Seven-Year IT Services Agreement

Support Services to cover locations in 19 countries in Europe, Middle East and Africa

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IBM and Jones Lang LaSalle , a financial and professional services firms specializing in real estate and investment management, on Tuesday announced a seven-year information technology (IT) services deal. IBM will provide full infrastructure support services for JLL across 19 countries throughout Europe, the Middle East and Africa (EMEA). The contract is similar to an existing agreement with JLL in the United States and Asia-Pacific.

End-user support will be provided across a number of functions including deskside, server operations, application management, helpdesk, network management, asset management, IT procurement, service management and system security. The deal will be supported by IBM data centers across the globe, with support services provided in nine languages. As a result of this contract, Jones Lang LaSalle will benefit from increased productivity and reduced costs, as all users will be able to communicate directly with the IBM service desk function, rather than going through local client teams.

IBM was awarded the contract after demonstrating it could provide a region-wide service, while illustrating its ability to support the client's agenda of cost-efficiency and system availability.

Andy Palmer, Chief Information Officer, EMEA, Jones Lang LaSalle, said, "It is flexibility and adaptability that IBM provides in its infrastructure support solution and that is critical to the success of our IT services. Jones Lang LaSalle has a long-standing business relationship with IBM, which understands the specific IT requirements in the real estate sector. The relationship is vital for us in continuing to adopt new technologies to service our worldwide operations."

Andrew Brierley, Vice President, Head of Strategic Outsourcing Business Development, Global Technology Services, IBM UK & Ireland, said, "Proven IBM tools using a similar architectural footprint and the centralized data center operations for Jones Lang LaSalle, as in the US and Asia-Pacific, will deliver a more integrated IT solution for our client. IBM's unmatched industry experience in infrastructure management across geographical regions will ensure Jones Lang LaSalle is well placed to take advantage of future growth and opportunity."

The deal was signed in the fourth quarter 2009.

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