BOULDER, CO -- (Marketwire) -- 07/03/12 -- When it comes to marketing, precision matters. And when it comes to looking for success stories that include a company that has impressed even the President of the United States, there's really only one place to look -- Precision Marketing: Maximizing Revenue Through Relevance. The new book from award-winning marketer Sandra Zoratti, Author and Vice President of Marketing, Executive Briefings and Education for Ricoh, establishes a persuasive case for data-driven marketing, featuring case studies from industry giants such as Amazon, Fiat, Caesars Entertainment and Harold's Chicken Shack. Precision Marketing provides valuable and pragmatic insights into how a company can earn and maintain a strong foothold among consumers in today's highly competitive economy.
In her book, Zoratti shows how customers say "Know Me or No Me" and vote with their dollars, attention and brand-altering online voices when companies deliver -- or fail to deliver -- relevant marketing content. Many marketers are still missing the relevancy mark and thus introducing substantial risks to the health of their business. Zoratti asserts -- and supports with real-world examples -- that by leveraging existing customer data to deliver targeted, tailored content, marketers can effectively increase customer loyalty, attract new prospects and drive revenue for their brand.
The book also examines the hidden costs and negative impact of marketing clutter on a company's bottom line, and offers results-driven solutions that will help strengthen a brand's market positioning.
Precision Marketing is a must-read for any senior executive or marketer looking to understand what drives consumers to make purchase decisions and stay loyal to a brand. Customer engagement is a key, ever-present challenge faced by marketers, and Precision Marketing provides a six-step framework to implement targeted and proven marketing approaches across all communications channels -- including direct mail, email and social media.
Zoratti, winner of BMA Gold Key and International MarCom awards and BMA Colorado Marketer of the Year in 2012, gives a thorough breakdown of the steps necessary to deliver more powerful marketing results through the use of customer insights developed via data analytics. All author royalties from this book will be donated to Room to Read, an international nonprofit organization focused on literacy and gender equality in education.
"As marketers, we spend the bulk of our time and dollars on the ever-elusive goal of customer engagement. Today, consumers are in control, and a whopping 50 percent of consumers said they are leaving brands due to irrelevancy," said Zoratti. "Through our work at Ricoh with leading hotels, telecommunications companies, insurance companies, public utilities and more, we've utilized the data-driven precision marketing tactics featured in this book to help secure our customers double-digit-plus returns on marketing investments. My hope is that this book is illuminating to other marketers and companies who are looking to improve customer engagement and drive revenue and ROI."
Readers of this book will come to understand:
A sampling of the reviews of the book include:
"Powerful! This book is a real-world account of becoming a social business through the use of data to drive customer engagement. Read this book if you are a business leader who wants to be set apart and deliver improved results."
Sandy Carter, IBM Vice President, Social Business Evangelism
"Precision Marketing uses some of the best research on the planet to show you why, and how, to leverage the right information to substantially grow your business. Read this book... then give it to your CEO."
Joe Pulizzi, Founder Content Marketing Institute
"Marketers run the gauntlet of business every day. Saddle up; it's time for change! Precision Marketing is a great read!"
Jeffrey Hayzlett, Marketing Maverick and best-selling author of The Mirror Test and Running the Gauntlet
Precision Marketing: Maximizing Revenue Through Relevance, Kogan Page, 978-0-7494-6535-3.
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit www.ricoh.com/about/
For more information, please contact:
Breakaway Communications for Ricoh Production Print Solutions