|By Dana Gardner||
|August 29, 2012 10:00 AM EDT||
The latest BriefingsDirect enterprise user IT adoption story centers on how global legal services leader Foley & Lardner LLP has adopted virtual desktops and bring-your-own-device (BYOD) to enhance end-user productivity across their far-flung operations.
We'll see how Foley has delivered applications, data, and services better and with improved control -- even as employees have gained more choices and flexibility over the client devices, user experiences, and applications usage.
Learn more here about adapting to the new realities of client computing and user expectations with Linda Sanders, the CIO, and Rick Varju, Director of Engineering & Operations, both at Foley & Lardner LLP. The discussion is moderated by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions. [Disclosure: VMware is a sponsor of BriefingsDirect podcasts.]
Here are some excerpts:
Gardner: What was "the elephant in the room," when it came to the old way of doing client-side computing? Was there something major that you needed to overcome?
Sanders: Yes, we had to have a reduction in our technology staffing, and because of that, we just didn't have the same number of technicians in the local offices to deal with PCs, laptops, re-imaging, and lease returns -- the standard things that we had done in the past. We needed to look at new ways of doing things, where we could reduce the tech touches, as we call it, and find a different way to provide a desktop to people in a fast, new way.
Varju: From a technical perspective, we were looking for ways to manage the desktop side of our business better, more efficiently, and more effectively. Being able to do that out of our centralized data center made a lot of sense for us.
Other benefits have come along with the centralized data center that weren't necessarily on our radar initially, and that has really helped to improve efficiencies and productivity in several ways.
Gardner: Tell us about your organization at Foley. Linda, how big are you, where do you do business?
Sanders: Foley has approximately 900 attorneys and another 1,200 support personnel. We're in 18 U.S. offices, where we support virtualized desktops. We have another three international offices. At this time, we're not doing virtualized desktops there, but it is in our future.
Gardner: Rick, how has virtual desktop infrastructure (VDI) been an enabler?
Varju: The real underlying benefit is being able to securely deliver the desktop as a service (DaaS). We are no longer tied to a physical desktop and that means you can now connect to that same desktop experience, wherever you are, anytime, from any device, not just to have that easy access, but to make it secure by delivering the desktop from within the secure confines of our data center.
That's what's behind deploying VDI and embracing BYOD at the same time. You get that additional security that wouldn't otherwise be there, if you had to have all your applications and all data reside on that endpoint device that you no longer have control over.
With VMware View and delivering the DaaS from the data center, very little information has to go back to the endpoint device now, and that's a great model for our BYOD initiatives.
In terms of raw numbers, every attorney in the firm has a mobile device. The firm provides a BlackBerry as part of our standard practice and then we have users who now are bringing in their own equipment. So at least 900 attorneys are taking advantage of mobility connectivity, and most of those attorneys have laptops, whether they are firm issued or BYOD.
Easily 1,500 personnel taking advantage of some sort of connectivity to the firm through their mobile devices.
Gardner: So as IT and business management, you get a better control and a sense of security, and the users get choice and flexibility?
Sanders: That's correct. Before, we were selecting the equipment, providing that equipment to people, and over and over again, we started to hear that that's not what they wanted. They wanted to select the machine, whether it be a PC, a Mac, an iPad, or smartphone. And even if we were providing standard equipment, we knew that people were bringing in their own. So formulating a formal BYOD program worked out well for us.
In our first year, we had 300 people take advantage of that formal program. This year, to date, we have another 200 who have joined, and we are expecting to add another 100 to that.
As Rick mentioned, we did also open this up to some of our senior level administrative management this year and we now have some of those individuals on the program. So that too is helping us, because we don't have to provision and lease that equipment and have our local technology folks get that out to people and be swapping machines.
Now, when we're taking away a laptop, for example, we can put a hosted desktop in and have people using VMware View. They're seeing that same desktop, whether they're sitting in the office or using their BYOD device.
Gardner: Do you have any metrics in terms of how much this all saved you?
Sanders: Over three years, we'll probably be able to reduce our spend by about 22 percent.
We had our business manager within technology calculate for us what we were spending year after year on equipment, factoring in how much tech time is involved in that, and coming up with a realistic number, where people could go out and purchase equipment over a three-year time frame.
That was the start of it, looking at that breakdown of the internal time, selecting a dollar amount, and then putting together a policy, so that individuals who decided to participate in it would know what the guidelines were.
Our regional technology managers met one on one or in small groups with attorneys who wanted to go on the program, went through the program with them, and answered any questions upfront, which I think really served us well. It wasn’t that we just put something out on paper, and people didn’t understand what they were signing up for.
Those meetings covered all the high points, let them know that this was personal equipment and that, in the end, they're responsible for it should something happen. That was how we put the program together and how we decided to communicate the information to our attorneys.
Gardner: Has something about the DaaS allowed you to extend these benefits beyond just your employees? Is there some aspect of this that helps on that client services equation. ?
Varju: The ease of mobility and some of the productivity gains make a big difference. The quicker we can get access to people and information for our attorneys, no matter where they are and no matter what the device they're using, is really important today. That does provide some additional benefit for our attorneys, when it comes to delivering the best possible service we can to our clients.
One of the things that we're looking at now is unified communications, and trying to pull everything to the desktop, all the experiences together, and one of those important components is collaboration.
If we can deliver a tool that will allow attorneys and clients to collaborate on the same document, from within the same desktop view, that would provide tremendous value. There are certainly products out there that will allow you to federate with other organizations. That’s the line of thinking we're looking at now and we'll look to deploy something like that in the near future.
The biggest plus
Sanders: The biggest plus is, as Rick mentioned, for people who are mobile, is that they have the same desktop, no matter where they are. As I talked about before, whether they're in the office or out of the office, they have the same experience.
If we have a building shut down, we are not trapped into not being able to deliver a desktop, because they can’t get into the building and they can’t work inside. They're working from outside and it’s just like they are sitting here. That’s one of the biggest pluses that we've seen and that we hear from people -- just that availability of the desktop.
Varju: Before deploying VDI and VMware View, we delivered a more generic desktop for remote access. So to Linda’s point, being able to have your actual desktop follow you around on whatever device you are using is big. Then it's the mobility, even from within the office.
When an attorney signs up for the Technology Allowance Program, we provide them a thin client on their desk, which they use when they're sitting in their office. Then, as part of the Technology Allowance Program and Freedom of Choice, they purchase whatever mobility technology suits them and they can use that technology when working out of conference rooms with clients, etc.
So remote access and having their own personal desktop follow them around, the ability to move and work within the office, whether in a conference room, in a lobby, you name it, those are powerful features for the attorneys.
We're definitely ahead of the curve within the legal vertical. Other verticals have ventured into this. Two in particular have avoided it longer than most, the healthcare and financial industries. But without a doubt, we're ahead of the curve amongst our peers, and there are some real benefits that go along with being early adopters.
Gardner: Explain for me, Rick, how you went about architecting this solution, and perhaps a little bit about the journey, and both good and bad experiences there?
Process and strategy
Varju: We've been virtualizing servers for quite some time now. Our server environment is just over 75 percent virtualized. Because of the success we have had there, and the great support from VMware, we felt that it was a natural fit for us to take a close look at VMware View as a virtual desktop solution.
We started our deployment in October of 2009. So we started pretty early, and as is often the case with being an early adopter, you're going to go through some pain being among the first to do what you are doing.
In working with our vendor partners, VMware, as well as our storage integrators, what we learned early on is that there wasn’t a lot of real-world experience for us to draw from when designing or laying out the design for the underlying infrastructure. So we did a lot of crawling before we walked, walking before we ran, and a lot of learning as we went.
But to VMware’s credit, they have been with us every step of the way and have really taken joint ownership and joint responsibility of this project with Foley. Whenever we have had issues, they have been very quick to address those issues and to work with us. I can't say enough about how important that business relationship is in a project of this magnitude.
While there was certainly some pain in the early stages of this project and trying to identify what infrastructure components and capacities needed to be there, VMware as a partner truly did help us get through those, and quite effectively.
PCoverIP protocol is critical to the overall VDI solution and delivering the DaaS, whether it's inside the Foley organization and the WAN links that we have between our offices, or an attorney who is working from home, a Starbucks or you name it. PCoverIP as a protocol is optimized to work over even the lowest of bandwidth connections.
The fact that you're just sending changes to screens really does optimize that communication. So the end result is that you get a better user experience with less bandwidth consumption.
Freedom of choice
Sanders: The success that we've had, as we have spoken about throughout this call, has been the ability to deliver that desktop and to have attorneys speak to their peers and let them know. Many times, we have attorneys stop us in the hallway to find out how they too can get on a hosted desktop.
Leveraging with the BYOD program helped us, giving people that freedom of choice, and then providing them with a work desktop that they can access from wherever.
We're really looking at unified communications. One of the things that I'm very interested in is video at the desktop. It's something that I am going to be looking at, because we use video conferencing extensively here, and people really like that video connection.
They want to be able to do video conferencing from wherever they are, whether it's in a conference room, outside the office, on their laptop, on a smartphone. Bringing in that unified communication is going to be one of the next things we're going to focus on.
Varju: Cloud computing is certainly an interesting topic and one that you can spend a day on, in and of itself. At Foley, any time we look at a change in technology, especially the underlying infrastructure, we always take a look at what cloud services are available and have to offer, because it's important for us to keep our eye on that.
There is another area where Foley is doing things differently than a lot of our peers, and that's in the area of document management. We're using a cloud-based service for document management now. Where VMware View and VMware, as an organization, will benefit Foley as we move forward is probably more along the lines of the Horizon product, where we can pull our SaaS-based applications or on-premise based applications all together in a single portal.
It all looks the same to our users, it all opens and functions just as easily, while also being able to deliver single sign-on and two-factor authentication. Just pulling the whole desktop together that way is going to be real beneficial. Virtualizing the desktop, virtualizing our servers, those are key points in getting us to that destination.
You may also be interested in:
- VMware CTO Steve Herrod on how the software-defined data center benefits enterprises
- Ocean Observatories Initiative: Cloud and Big Data come together to give scientists unprecedented access to essential climate insights
- Case Study: Strategic Approach to Disaster Recovery and Data Lifecycle Management Pays Off for Australia's SAI Global
- Columbia Sportswear extends deep server virtualization to improved ERP operations, disaster recovery efficiencies
- Virtualization Simplifies Disaster Recovery for Insurance Broker Myron Steves While Delivering Efficiency and Agility Gains Too
- SAP Runs VMware to Provision Virtual Machines to Support Complex Training Courses
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical to maintaining positive ROI. Raxak Protect is an automated security compliance SaaS platform and ma...
Nov. 27, 2015 06:00 PM EST Reads: 410
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
Nov. 27, 2015 04:00 PM EST Reads: 172
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, explored the IoT cloud-based platform technologies driving this change including privacy controls, data transparency and integration of real time context with p...
Nov. 27, 2015 02:00 PM EST Reads: 409
The Internet of Things (IoT) is growing rapidly by extending current technologies, products and networks. By 2020, Cisco estimates there will be 50 billion connected devices. Gartner has forecast revenues of over $300 billion, just to IoT suppliers. Now is the time to figure out how you’ll make money – not just create innovative products. With hundreds of new products and companies jumping into the IoT fray every month, there’s no shortage of innovation. Despite this, McKinsey/VisionMobile data shows "less than 10 percent of IoT developers are making enough to support a reasonably sized team....
Nov. 27, 2015 12:00 PM EST Reads: 464
Internet of @ThingsExpo, taking place June 7-9, 2016 at Javits Center, New York City and Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 18th International @CloudExpo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
Nov. 27, 2015 12:00 PM EST Reads: 541
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound cha...
Nov. 27, 2015 11:45 AM EST Reads: 536
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Nov. 27, 2015 11:00 AM EST Reads: 312
DevOps is about increasing efficiency, but nothing is more inefficient than building the same application twice. However, this is a routine occurrence with enterprise applications that need both a rich desktop web interface and strong mobile support. With recent technological advances from Isomorphic Software and others, rich desktop and tuned mobile experiences can now be created with a single codebase – without compromising functionality, performance or usability. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, demonstrated examples of com...
Nov. 27, 2015 10:45 AM EST Reads: 383
As organizations realize the scope of the Internet of Things, gaining key insights from Big Data, through the use of advanced analytics, becomes crucial. However, IoT also creates the need for petabyte scale storage of data from millions of devices. A new type of Storage is required which seamlessly integrates robust data analytics with massive scale. These storage systems will act as “smart systems” provide in-place analytics that speed discovery and enable businesses to quickly derive meaningful and actionable insights. In his session at @ThingsExpo, Paul Turner, Chief Marketing Officer at...
Nov. 27, 2015 10:45 AM EST Reads: 397
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Nov. 27, 2015 10:00 AM EST Reads: 491
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Nov. 27, 2015 09:15 AM EST Reads: 290
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and technology requirements that will drive the Internet of Things from hype to reality.
Nov. 27, 2015 07:45 AM EST Reads: 424
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessions, I wanted to share some of my observations on emerging trends. As cyber security serves as a fou...
Nov. 27, 2015 07:30 AM EST Reads: 322
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.
Nov. 27, 2015 04:15 AM EST Reads: 712
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Nov. 27, 2015 04:00 AM EST Reads: 336
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now all corporate assets – people, objects, and spaces – can share information about themselves and thei...
Nov. 27, 2015 04:00 AM EST Reads: 228
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound effect on the world, and what should we expect to see over the next couple of years.
Nov. 27, 2015 02:30 AM EST Reads: 462
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true change and transformation possible.
Nov. 27, 2015 02:00 AM EST Reads: 520
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Yet a closer inspection at the data reveals less than half of these cloud projects involve production...
Nov. 27, 2015 01:00 AM EST Reads: 470
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" in this scenario: microservice A (releases daily) depends on a couple of additions to backend B (re...
Nov. 27, 2015 01:00 AM EST Reads: 430