|By Business Wire
|November 29, 2012 10:52 AM EST
The next wave of the digital revolution is transforming the enterprise,
enabling sophisticated digital services such as eHealth and Smart City,
and significantly changing the IT landscape. However, delivering these
services at the enterprise-grade level is a serious challenge for
providers due to the lack of end-to-end visibility and accountability in
multi-cloud, multi-partner environments. To help providers meet these
challenges, today TM
Forum unveiled the first two in a series of Multi-Cloud
Service Management Packs that focus on the key challenge of managing
multi-cloud services by providing blueprints and step-by-step guides
based on TM Forum’s best practices and standards.
TM Forum’s new Multi-Cloud Service Management Packs address business and
software development challenges. They tackle the comprehensive creation,
implementation and monetization of service level agreements (SLAs), as
well as provide a guide to managing partnerships through the lifecycle.
They also solve a number of challenges for providers, including: how to
select, structure and measure effective partnerships for digital
services; how to design and structure effective SLAs for cloud-based,
enterprise-grade, complex digital services; and how to gain clear
visibility of management information in a multi-cloud environment to
ensure SLA monitoring and adherence in a variety of contexts.
“Multi-cloud service management is a key challenge for any provider
seeking to deliver enterprise-grade digital services,” said Pascal
Viginier, Group Chief Information Officer, France Telecom-Orange which
contributed to the development of the packs. “These packs build on TM
Forum’s proven expertise in this area, providing a solid foundation for
best practices in both the business and technical aspects of this
In addition, the Multi-Cloud Service Management Packs focus on how
digital service providers and enterprise customers can both gain
visibility into and automatically manage SLA adherence when the service
is delivered by a number of software as a service (SaaS) products, cloud
platforms and/or machine-to-machine (M2M) services.
“Delivering great enterprise-class digital user experiences given
multiple services, clouds, networks and devices is a real challenge,”
said Eric Troup, World Wide Communications and Media Industries Chief
Technology Officer, Microsoft. “With the release of these Multi-Cloud
Service Management Packs the TM Forum begins to address some of these
challenges, including how to achieve great operations experiences, as
well as associated guidance and best practices for service developers.”
“Today’s digital services providers must truly understand and address
the concerns of their enterprise customers in order to capture market
share. To do so, they require partners to deliver enterprise-grade
services and effectively manage those services end-to-end across a
multi-cloud environment,” said Nik Willetts, Chief Strategy Officer, TM
Forum. “Our Multi-Cloud Service Management Packs are the direct result
of extensive member collaboration, and an essential step forward for TM
Forum’s mission to enable an open, vibrant digital economy.”
The contents of the Multi-Cloud Service Management Packs are based on
collaborative work by TM Forum members, including: Alcatel-Lucent, AT&T,
CA Technologies, France Telecom-Orange, Huawei, Microsoft Corp.,
NetCracker Technology, Oracle, Progress, PT SAPO, Syntologica and Tech
Mahindra. In addition, AT&T, BaseN, Ericsson, IBM, Microsoft and PT SAPO
developed some of the packs’ components as part of TM Forum’s Catalyst
The new packs feature a set of overview documents plus a business pack
and developer pack. The contents can be used standalone or in
combination with each other. In addition, the developer pack includes a
Management API which introduces a common set of interface patterns
for exchanging management information across multiple partners as well
as providing a developer environment that can be used to add the Simple
Management API to any service. Specifically, the packs include:
Multi-Cloud Service Management Pack Overview Documents
Introduction – an overview of the challenges of managing services in a
multi-cloud environment and TM Forum’s approach to meet these
Business Guide – a business-oriented guide to the end-to-end
management of multi-cloud and M2M environments
Technical Guide – an introductory guide to TM Forum’s Simple
Management API and how it can be used to create end-to-end management
visibility in a multi-cloud environment
SLA Business Blueprint – a step-by-step guide to creating effective,
measurable, end-to-end SLAs for enterprise-grade digital services
Partnership Management Guide – a practical guide to developing and
sustaining successful managed service partnerships in the digital
Simple Management API Developer Primer – a developer-focused guide for
easy, fast implementation of the Simple Management API with any service
Simple Management API Developer Ecosystem – a developer ecosystem
including a sandbox environment for implementing the Simple Management
Part of TM Forum’s new Digital
Services Initiative which focuses on overcoming the challenges of
managing complex digital services, these packs will be fully
available to all TM Forum members as part of Frameworx 12.5 on Dec. 4 at Management
World Americas, held Dec. 3-6, 2012, at the Rosen Shingle Creek in
Orlando, Fla. As part of Management World Americas, TM Forum is
featuring the following three demonstrations on its Multi-Cloud
Management Program in the Forumville area of the expo:
Microsoft, in partnership with Deltatre and iLink Systems, is
demonstrating how the Simple Management API can be used to manage a
complex, multi-partner content delivery environment.
PT SAPO is showcasing how the Simple Management API can enable
monitoring and reporting for Portugal Telecom’s MEO IPTV services.
Syntologica and Concordus are demonstrating a commercially available
implementation of the Simple Management API used by agent Datatel to
manage business services when aggregating communications and cloud
services from multiple partners.
now for Management World Americas to receive maximum savings.
About TM Forum:
TM Forum is a global, non-profit industry association focused on
enabling service provider agility and innovation. As an established
thought-leader in service creation, management and delivery, the Forum
serves as a unifying force across industries, enabling more than 900
member companies to solve critical business issues through access to a
wealth of knowledge, intellectual capital and standards.
The Forum provides a unique, fair and safe environment for the entire
value-chain to collaborate and overcome the barriers to a vibrant, open
digital economy, helping member companies of all sizes gain a
competitive edge by enabling efficiency and agility in their IT and
operations. For more information about TM Forum, visit www.tmforum.org.
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