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Global Enterprise Social Software (ESS) Market : Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 - 2018)

NEW YORK, Feb. 18, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Enterprise Social Software (ESS) Market : Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 – 2018)

http://www.reportlinker.com/p01102819/Global-Enterprise-Social-Software-ESS-Market--Global-Advancements-Demand-Analysis--Worldwide-Market-Forecasts- 2013-–-2018.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Software

Enterprise Social Software (ESS) refers to a social networking layer on top of tradition collaborative tools, which enables content sharing, along with additional features such as document sharing, wikis, micro blogging, shared spaces and communities, amongst other business applications. These solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance along with simplified operations.

Rising need for enterprise internetworking amongst employees, partners, distributors, suppliers and others in the business value chain has given way to growing employment of ESS across desktops, laptops and mobile personal devices. While enterprises across the globe are looking forward to incubate ESS into their current work scenarios, ESS providers look forward to gain better competitive advantage in the emerging market by creating new technological features that facilitate the quicker adoption of these.

MarketsandMarkets believes that the need for increasing enterprise productivity, along with cost control measures is playing a pivotal role in shaping the future of enterprise social software. Even though the adoption of these tools is relatively slow due to closed mindsets of the top management ; these solutions are expected to grow steadily and have a pervasive existence across all major verticals, owing to the growing demand of 'social connectedness', on a real-time basis. These solutions are well positioned to bring businesses closer, despite time zone barriers and organizational structures. MarketsandMarkets further expects that the integration of enterprise social software tools with the existing collaborative organizational tools and applications will further enhance the growth of enterprises, while ensuring their compliance and regulatory policies.

The Enterprise Social Software (ESS) market is broadly segmented by type of deployment models: On-premise and On-demand; By type of service consumers: Small Office Home Office(SOHO), Small and Medium Businesses(SMB), Enterprises; By type of verticals: Banking and Finance Service Insurance (BFSI), Academia and Government, Healthcare and Life Sciences, Retail, High Tech and Telecommunications and other sectors; By geographies: North America(NA), Asia Pacific and China(APAC), Europe(EU), Middle East Africa(MEA) and Latin America(LA).

This research report categorizes the global market for Enterprise Social Software in each of the following sub-markets:

On the basis of Deployment and Service:

On Demand (SaaS)

On Premise

On the basis of Service Consumers:

Small Office Home Office (SOHO)

Small and Medium Businesses (SMB)

Enterprises

On the basis of Verticals:

Academia and Government

Banking, Financial Services and Insurance (BFSI)

Healthcare and Life Sciences

Retail

High Tech and Telecommunications

Others

On the basis of Geography:

North America (NA)

Europe (EU)

Middle-East Africa (MEA)

Asia-Pacific (APAC)

Latin America (LA)

TABLE OF CONTENTS

1 INTRODUCTION 20

1.1 KEY TAKE-AWAYS 201.2 REPORT DESCRIPTION 201.3 MARKETS COVERED 221.4 STAKEHOLDERS 231.5 FORECAST ASSUMPTIONS 231.6 RESEARCH METHODOLOGY 241.6.1 SECONDARY RESEARCH 241.6.2 PRIMARY RESEARCH 251.6.3 DATA TRIANGULATION 25

2 EXECUTIVE SUMMARY 26

3 MARKET OVERVIEW 28

3.1 MARKET DEFINITION 29

3.2 MARKET SEGMENTATION 30

3.3 ENTERPRISE SOCIAL SOFTWARE ECOSYSTEM 30

3.3.1 STANDALONE SOCIAL SOFTWARE SOLUTION PROVIDERS 31

3.3.2 COLLABORATION SOLUTION PROVIDERS 31

3.3.3 ENTERPRISE APPLICATION ADD-ON PROVIDERS 31

3.4 OVERALL MARKET SIZE 32

3.5 PUBLIC SOCIAL SOLUTIONS VS ENTERPRISE SOCIAL SOLUTIONS COMPARISON 33

3.6 MARKET DYNAMICS 34

3.6.1 DRIVERS 34

3.6.1.1 Enterprise social adds value to businesses 34

3.6.1.2 Accommodating features 35

3.6.1.3 Employees popular demand 35

3.6.1.4 Riding the current trend 35

3.6.2 RESTRAINTS AND CHALLENGES 35

3.6.2.1 Skeptical approach 35

3.6.2.2 Initial setup costs 36

3.6.2.3 Profusion of tools and lack of integration 36

3.6.3 OPPORTUNITIES 36

3.6.3.1 Multi-vertical focus 37

3.6.3.2 Bring your own device (BYOD) ecosystem 37

3.6.4 IMPACT ANALYSIS OF DROS 37

4 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY DEPLOYMENT 39

4.1 INTRODUCTION 40

4.2 ON-PREMISE 42

4.2.1 OVERVIEW 42

4.2.2 MARKET SIZE AND FORECAST BY VERTICAL 42

4.2.3 MARKET SIZE AND FORECAST BY END-USER 45

4.2.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 47

4.3 ON-DEMAND (SAAS) 49

4.3.1 OVERVIEW 49

4.3.2 MARKET SIZE AND FORECAST BY VERTICAL 49

4.3.3 MARKET SIZE AND FORECAST BY END-USER 51

4.3.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 54

5 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY TYPE OF SERVICE CONSUMER 56

5.1 SMALL OFFICE/HOME OFFICE (SOHO) 59

5.1.1 OVERVIEW 59

5.1.2 MARKET SIZE AND FORECAST BY VERTICAL 59

5.2 SMALL AND MEDIUM BUSINESSES (SMB) 62

5.2.1 OVERVIEW 62

5.2.2 MARKET SIZE AND FORECAST BY VERTICAL 62

5.3 ENTERPRISES 65

5.3.1 OVERVIEW 65

5.3.2 MARKET SIZE AND FORECAST BY VERTICAL 65

6 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY TYPE OF VERTICALS 68

6.1 INTRODUCTION 69

6.2 ACADEMIA & GOVERNMENT 72

6.2.1 OVERVIEW 72

6.2.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 72

6.2.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 75

6.2.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 76

6.3 BANKING, FINANCIAL SERVICES & INSURANCE (BFSI) 79

6.3.1 OVERVIEW 79

6.3.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 79

6.3.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 81

6.3.4 MARKET SIZE AND FORECAST BY TYPE OF GEOGRAPHY 83

6.4 HEALTHCARE & LIFE SCIENCES 86

6.4.1 OVERVIEW 86

6.4.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 86

6.4.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 88

6.4.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 90

6.5 HIGH TECH AND TELECOMMUNICATIONS 92

6.5.1 OVERVIEW 92

6.5.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 92

6.5.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 95

6.5.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 97

6.6 RETAIL 99

6.6.1 OVERVIEW 99

6.6.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 99

6.6.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 101

6.6.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 103

6.7 OTHERS 105

6.7.1 OVERVIEW 105

6.7.2 MARKET SIZE AND FORECAST BY TYPE OF DEPLOYMENT 106

6.7.3 MARKET SIZE AND FORECAST BY TYPE OF END-USER 108

6.7.4 MARKET SIZE AND FORECAST BY GEOGRAPHY 110

7 ENTERPRISE SOCIAL SOFTWARE: MARKET SIZE AND FORECAST BY GEOGRAPHIES 112

7.1 NORTH AMERICA(NA) 116

7.1.1 OVERVIEW 116

7.1.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 116

7.2 EUROPE (EU) 118

7.2.1 OVERVIEW 118

7.2.2 MARKET SIZE AND FORECAST BYTYPE OF END-USER 118

7.3 ASIA-PACIFIC AND JAPAN (APAC) 121

7.3.1 OVERVIEW 121

7.3.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 121

7.4 MIDDLE EAST AND AFRICA (MEA) 124

7.4.1 OVERVIEW 124

7.4.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 124

7.5 LATIN AMERICA (LA) 126

7.5.1 OVERVIEW 126

7.5.2 MARKET SIZE AND FORECAST BY TYPE OF END-USER 126

8 ENTERPRISE SOCIAL SOFTWARE: DEMAND ANALYSIS 129

8.1 TECHNOLOGY SOLUTIONS (USAGE PERCENTAGE) 130

8.1.1 DOCUMENT MANAGEMENT AND COLLABORATION 131

8.1.2 INSTANT MESSAGING 131

8.1.3 ENTERPRISE WIKIS AND SHARED SPACES 131

8.1.4 ENTERPRISE SOCIAL NETWORKING GROUPS 132

8.1.5 ENTERPRISE MICROBLOGGING 132

8.1.6 ENTERPRISE COMMUNITY AND BLOGS 132

8.2 ENTERPRISE FUNCTIONS (USAGE PERCENTAGE) 133

8.2.1 HUMAN RESOURCES (HR) 133

8.2.2 INFORMATION TECHNOLOGY (IT) 134

8.2.3 MARKETING 134

8.2.4 OPERATIONS 134

8.2.5 RESEARCH AND DEVELOPMENT (R&D) 135

8.2.6 SALES 135

8.2.7 OTHERS 136

9 ENTERPRISE SOCIAL SOFTWARE: PAIN POINTS AND FUTURE APPROACHES 137

9.1 PAIN POINTS – NOW 137

9.1.1 COMPLIANCE ISSUES 137

9.1.2 NASCENT SOCIAL BUSINESS MATURITY 137

9.1.3 LACK OF METRICS FOR BENCHMARKING 138

9.2 FUTURE FOCUS AND OPPORTUNITIES 139

9.2.1 VALUE CREATION :BY RELATIONSHIPS VS TECHNOLOGY 139

9.2.2 ENTERPRISE GOES SOCIAL 139

9.2.3 INTEGRATION OF EXISTING PLATFORMS 140

10 COMPETITIVE LANDSCAPE 141

10.1 VENTURE CAPITAL FUNDING 141

10.2 MERGERS AND ACQUISITIONS 144

10.3 JOINT VENTURE & COLLABORATIONS 158

10.4 NEW PRODUCT LAUNCHES 161

11 COMPANY PROFILES 166

11.1 ACQUIA 166

11.1.1 OVERVIEW 166

11.1.2 FINANCIALS 166

11.1.3 STRATEGY AND INSIGHTS 167

11.2 ATLASSIAN 169

11.2.1 OVERVIEW 169

11.2.2 PRODUCTS AND SERVICES 169

11.2.3 FINANCIALS 169

11.2.4 STRATEGIES AND INSIGHTS 170

11.3 ATOS ORIGINS 171

11.3.1 OVERVIEW 171

11.3.2 PRODUCTS AND SERVICES 171

11.3.3 FINANCIALS 172

11.3.4 STRATEGIES AND INSIGHTS 172

11.4 AUTODESK 173

11.4.1 OVERVIEW 173

11.4.2 FINANCIALS 174

11.4.3 STRATEGIES AND INSIGHTS 174

11.5 BROADVISION 176

11.5.1 OVERVIEW 176

11.5.2 FINANCIALS 177

11.5.3 STRATEGIES AND INSIGHTS 177

11.6 CISCO 179

11.6.1 OVERVIEW 179

11.6.2 PRODUCTS AND SOLUTIONS 179

11.6.3 FINANCIALS 180

11.6.4 STRATEGIES AND INSIGHTS 180

11.7 CITRIX 181

11.7.1 OVERVIEW 181

11.7.2 PRODUCTS AND SERVICES 181

11.7.3 FINANCIALS 182

11.7.4 STRATEGIES AND INSIGHTS 182

11.8 GOOGLE INC 183

11.8.1 OVERVIEW 183

11.8.2 FINANCIALS 183

11.8.3 STRATEGIES AND INSIGHTS 183

11.9 HARMON.IE 185

11.9.1 OVERVIEW 185

11.9.2 FINANCIALS 185

11.9.3 STRATEGY AND INSIGHTS 186

11.10 HYPEROFFICE 187

11.10.1 OVERVIEW 187

11.10.2 PRODUCTS AND SOLUTIONS 187

11.10.3 FINANCIALS 188

11.10.4 STRATEGIES AND INSIGHTS 189

11.11 IBM 190

11.11.1 OVERVIEW 190

11.11.2 PRODUCTS AND SERVICES 190

11.11.3 FINANCIALS 191

11.11.4 STRATEGIES AND INSIGHTS 191

11.12 JIVE INC 193

11.12.1 OVERVIEW 193

11.12.2 FINANCIALS 194

11.12.3 STRATEGY AND INSIGHTS 194

11.13 LIFERAY 196

11.13.1 OVERVIEW 196

11.13.2 PRODUCTS AND SERVICES 196

11.13.3 FINANCIALS 196

11.13.4 STRATEGIES AND INSIGHTS 197

11.14 LITHIUM 198

11.14.1 OVERVIEW 198

11.14.2 FINANCIALS 198

11.14.3 STRATEGIES AND INSIGHTS 198

11.15 MANGOAPPS 200

11.15.1 OVERVIEW 200

11.15.2 PRODUCTS AND SERVICES 200

11.15.3 FINANCIALS 201

11.15.4 STRATEGY AND INSIGHTS 201

11.16 MICROSOFT 202

11.16.1 OVERVIEW 202

11.16.2 PRODUCTS AND SERVICES 202

11.16.3 FINANCIALS 203

11.16.4 STRATEGIES AND INSIGHTS 203

11.17 NEWSGATOR TECHNOLOGIES 204

11.17.1 OVERVIEW 204

11.17.2 PRODUCTS AND SERVICES 204

11.17.3 FINANCIALS 205

11.17.4 STRATEGIES AND INSIGHTS 205

11.18 OPEN TEXT CORP 206

11.18.1 OVERVIEW 206

11.18.2 PRODUCTS AND SERVICES 206

11.18.3 FINANCIALS 207

11.18.4 STRATEGIES AND INSIGHTS 207

11.19 SALESFORCE 209

11.19.1 OVERVIEW 209

11.19.2 PRODUCTS AND SERVICES 209

11.19.3 FINANCIALS 210

11.19.4 STRATEGIES AND INSIGHTS 210

11.20 SOCIALTEXT 212

11.20.1 OVERVIEW 212

11.20.2 PRODUCTS/OFFERINGS 212

11.20.3 FINANCIALS 213

11.20.4 STRATEGIES AND INSIGHTS 213

11.21 TELLIGENT 215

11.21.1 OVERVIEW 215

11.21.2 PRODUCTS AND SERVICES 215

11.21.3 FINANCIALS 215

11.21.4 STRATEGIES AND INSIGHTS 216

11.22 TIBCO 217

11.22.1 OVERVIEW 217

11.22.2 PRODUCTS AND SERVICES 217

11.22.3 FINANCIALS 218

11.22.4 STRATEGIES AND INSIGHTS 218

11.23 VMWARE 220

11.23.1 OVERVIEW 220

11.23.2 PRODUCTS AND SERVICES 220

11.23.3 FINANCIALS 221

11.23.4 STRATEGIES AND INSIGHTS 221

11.24 ZYNCRO TECH 222

11.24.1 OVERVIEW 222

11.24.2 PRODUCTS AND SOLUTIONS 222

11.24.3 FINANCIALS 223

11.24.4 STRATEGIES AND INSIGHTS 223

11.25 OTHER KEY INNOVATORS 225

11.25.1 ATTACHMATE-NOVELL 225

11.25.2 DOUBLEDUTCH 225

11.25.3 IMMER-UPTODATE 226

11.25.4 INNOV8TIF SOLUTIONS 227

11.25.5 MAGNET SYSTEMS 227

11.25.6 MOXIE SOFTWARE 227

11.25.7 MZINGA 228

11.25.8 ORACLE 229

11.25.9 SABA 230

11.25.10 SAP (SUCCESSFACTORS-CUBETREE) 230

LIST OF TABLES

TABLE 1 FORECAST ASSUMPTIONS 23

TABLE 2 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

2013 – 2018 ($MILLION) 27

TABLE 3 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

2013 – 2018 ($MILLION) 32

TABLE 4 IMPACT ANALYSIS OF DROS ON THE ESN MARKET 38

TABLE 5 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 40

TABLE 6 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

BY TYPE OF DEPLOYMENT, BY PROPORTION, 2013 – 2018 (%) 41

TABLE 7 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 41

TABLE 8 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY VERTICAL, 2013 – 2018 ($MILLION) 43

TABLE 9 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 44

TABLE 10 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY END-USER, 2013 – 2018 ($MILLION) 45

TABLE 11 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY END-USER, 2013 – 2018 (Y-O-Y %) 46

TABLE 12 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 47

TABLE 13 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 48

TABLE 14 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY VERTICAL, 2013 – 2018 ($MILLION) 49

TABLE 15 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 50

TABLE 16 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY END-USER, 2013 – 2018 ($MILLION) 52

TABLE 17 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY END-USER, 2013 – 2018 (Y-O-Y %) 53

TABLE 18 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 54

TABLE 19 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 55

TABLE 20 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY END-USER,

2013 – 2018 ($MILLION) 57

TABLE 21 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY END-USER,

BY PROPORTION, 2013 – 2018 (%) 58

TABLE 22 GLOBAL ENTERPRISE SOCIAL MARKET, BY END-USER,

2013 – 2018 (Y-O-Y %) 58

TABLE 23 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 ($MILLION) 60

TABLE 24 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 (Y-O-Y %) 61

TABLE 25 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 ($MILLION) 63

TABLE 26 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL, 2013 – 2018 (Y-O-Y %) 64

TABLE 27 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,

BY VERTICAL , 2013 – 2018 ($MILLION) 66

TABLE 28 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 67

TABLE 29 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,

2013 – 2018 ($MILLION) 69

TABLE 30 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,

BY PROPORTION, 2013 – 2018 (%) 70

TABLE 31 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,

2013 – 2018 (Y-O-Y %) 71

TABLE 32 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 73

TABLE 33 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 74

TABLE 34 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE END-USER, 2013 – 2018 ($MILLION) 75

TABLE 35 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 76

TABLE 36 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 77

TABLE 37 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 78

TABLE 38 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 80

TABLE 39 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 80

TABLE 40 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 81

TABLE 41 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 82

TABLE 42 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 82

TABLE 43 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 84

TABLE 44 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 85

TABLE 45 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 87

TABLE 46 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 87

TABLE 47 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 88

TABLE 48 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 89

TABLE 49 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 90

TABLE 50 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 91

TABLE 51 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 93

TABLE 52 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 94

TABLE 53 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 95

TABLE 54 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 96

TABLE 55 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 ($MILLION) 97

TABLE 56 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 98

TABLE 57 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 100

TABLE 58 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 100

TABLE 59 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 101

TABLE 60 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 102

TABLE 61 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 103

TABLE 62 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 104

TABLE 63 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF DEPLOYMENT, 2013 – 2018 ($MILLION) 106

TABLE 64 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 107

TABLE 65 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF END-USER, 2013 – 2018 ($MILLION) 108

TABLE 66 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 109

TABLE 67 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY GEOGRAPHY, 2013 – 2018 ($MILLION) 110

TABLE 68 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 111

TABLE 69 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,

2013 – 2018 ($MILLION) 113

TABLE 70 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,

BY PROPORTION, 2013 – 2018 (%) 114

TABLE 71 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,

2013 – 2018 (Y-O-Y %) 115

TABLE 72 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF

END-USER, 2013 – 2018 ($MILLION) 117

TABLE 73 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 117

TABLE 74 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF

END-USER, 2013 – 2018 ($MILLION) 119

TABLE 75 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 120

TABLE 76 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF

END-USER, 2013 – 2018 ($MILLION) 122

TABLE 77 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 123

TABLE 78 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF

END-USER, 2013 – 2018 ($MILLION) 124

TABLE 79 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 125

TABLE 80 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF

END-USER, 2013 – 2018 ($MILLION) 127

TABLE 81 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 127

LIST OF FIGURES

FIGURE 1 GLOBAL ENTERPRISE SOCIAL MARKET, 2013 – 2018 (Y-O-Y %) 32

FIGURE 2 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 42

FIGURE 3 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 44

FIGURE 4 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY END-USER, 2013 – 2018 (Y-O-Y %) 46

FIGURE 5 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-PREMISE,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 48

FIGURE 6 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 51

FIGURE 7 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY END-USER, 2013 – 2018 (Y-O-Y %) 53

FIGURE 8 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ON-DEMAND,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 55

FIGURE 9 GLOBAL ENTERPRISE SOCIAL MARKET, BY END-USER,

2013 – 2018 (Y-O-Y %) 59

FIGURE 10 GLOBAL SOHO - ENTERPRISE SOCIAL MARKET REVENUE,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 61

FIGURE 11 GLOBAL SMB - ENTERPRISE SOCIAL MARKET REVENUE,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 64

FIGURE 12 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ENTERPRISES,

BY VERTICAL, 2013 – 2018 (Y-O-Y %) 67

FIGURE 13 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY VERTICAL,

2013 – 2018 (Y-O-Y %) 71

FIGURE 14 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 74

FIGURE 15 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 76

FIGURE 16 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY ACAD & GOVT,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 78

FIGURE 17 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 81

FIGURE 18 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 83

FIGURE 19 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY BFSI

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 85

FIGURE 20 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 88

FIGURE 21 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 89

FIGURE 22 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HEALTHCARE,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 91

FIGURE 23 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 94

FIGURE 24 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 96

FIGURE 25 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY HIGH TECH & TELECOM, BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 98

FIGURE 26 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 101

FIGURE 27 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 102

FIGURE 28 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY RETAIL,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 104

FIGURE 29 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF DEPLOYMENT, 2013 – 2018 (Y-O-Y %) 107

FIGURE 30 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY TYPE OF END-USER, 2013 – 2018 (Y-O-Y %) 109

FIGURE 31 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY OTHERS,

BY GEOGRAPHY, 2013 – 2018 (Y-O-Y %) 111

FIGURE 32 GLOBAL ENTERPRISE SOCIAL MARKET REVENUE, BY GEOGRAPHY,

2013 – 2018 (Y-O-Y %) 115

FIGURE 33 ENTERPRISE SOCIAL MARKET REVENUE, BY NA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 118

FIGURE 34 ENTERPRISE SOCIAL MARKET REVENUE, BY EUROPE, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 120

FIGURE 35 ENTERPRISE SOCIAL MARKET REVENUE, BY APAC, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 123

FIGURE 36 ENTERPRISE SOCIAL MARKET REVENUE, BY MEA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 125

FIGURE 37 ENTERPRISE SOCIAL MARKET REVENUE, BY LA, BY TYPE OF

END-USER, 2013 – 2018 (Y-O-Y %) 128

FIGURE 38 ENTERPRISE SOCIAL SOFTWARE, USAGE PERCENTAGE BY FEATURES 130

FIGURE 39 ENTERPRISE SOCIAL SOFTWARE, USAGE PERCENTAGE BY FEATURES 133

To order this report:Software Industry: Global Enterprise Social Software (ESS) Market : Global Advancements, Demand Analysis & Worldwide Market Forecasts (2013 – 2018)

Nicolas Bombourg
Reportlinker
Email: nicolasbombourg@reportlinker.com
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Intl: +1 805-652-2626

 

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@ThingsExpo Stories
The 3rd International Internet of @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that its Call for Papers is now open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it's a mix of architectural styles ...
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example t...
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and assessments, including a decade of leading incident response and digital forensics. He is co-author of t...
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people's real needs and desires.
Enthusiasm for the Internet of Things has reached an all-time high. In 2013 alone, venture capitalists spent more than $1 billion dollars investing in the IoT space. With "smart" appliances and devices, IoT covers wearable smart devices, cloud services to hardware companies. Nest, a Google company, detects temperatures inside homes and automatically adjusts it by tracking its user's habit. These technologies are quickly developing and with it come challenges such as bridging infrastructure gaps, abiding by privacy concerns and making the concept a reality. These challenges can't be addressed w...
The Domain Name Service (DNS) is one of the most important components in networking infrastructure, enabling users and services to access applications by translating URLs (names) into IP addresses (numbers). Because every icon and URL and all embedded content on a website requires a DNS lookup loading complex sites necessitates hundreds of DNS queries. In addition, as more internet-enabled ‘Things' get connected, people will rely on DNS to name and find their fridges, toasters and toilets. According to a recent IDG Research Services Survey this rate of traffic will only grow. What's driving t...
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics is e...
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) i...
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P2P RTC will impact the landscape of communications, shifting from traditional telephony style communications models to OTT (Over-The-Top) cloud assisted & PaaS (Platform as a Service) communication services. The P2P shift will impact many areas of our lives, from mobile communication, human interactive web services, RTC and telephony infrastructure, user federation, security and privacy implications, business costs, and scalability. In his session at @ThingsExpo, Robin Raymond, Chief Architect at Hookflash, will walk through the shifting landscape of traditional telephone and voice services ...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
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The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from hardware to software, or as we like to say, it’s an Internet of many different things. The difference ...
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world.