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IBM Cloud Authors: Elizabeth White, Yeshim Deniz, Liz McMillan, Cloud Best Practices Network, Pat Romanski

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Global Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)

NEW YORK, Feb. 19, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018)

http://www.reportlinker.com/p01103516/Global-Unified-Communications-as-a-service-UCaaS-Market-Advancements-Emerging-Applications-Business-Models-Technology-Roadmaps-Global-Forecasts--Analysis-2013-–-2018.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Telecommunication_Services

Unified Communications as-a-service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated and ready to go service that enhances a client's productivity and accelerates business processes and decision making while lowering costs. UCaaS will be one of the key enabling factors that will drive the market for unified communication. Furthermore, cloud based access is making unified communication available for a wider range of organizations and end users. The shift from on-premises to cloud based unified communication model will be the key driver for unified communication to grow in the future.

Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC. This report highlights the future growth potential, key drivers, restraints and opportunities in this market. The report also analyzes global acceptance trends and evolving platforms in this market, along with growth potential, market sizes and revenue forecasts across different geographical territories.

Key Take-Aways

To analyze the UCaaS market with an emphasis on the markets for technology, organization size and industry verticals.
To forecast the trends and analysis of the UCaaS for the companies that provide unified communications over cloud.
To forecast the revenues of the global UCaaS market and its various submarkets with respect to five main geographical territories of North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.
To analyze the opportunities for stakeholders by studying the competitive landscape in the UCaaS market
To provide insights on core competencies and key growth strategies of companies in the UCaaS market
To track and analyze the competitive developments such as venture funding, emerging startups, and mergers and acquisitions in the global UCaaS industry.

MARKETS COVERED

This UCaaS market research report categorizes the global market on the basis of technology, organization size, industry verticals and geographical locations. It also forecasts volumes, revenues and analyzes trends in each of the submarkets:

On the basis of technology:

This market is segmented on the basis of revenue generated across locations by technologies such as telephony, messaging, conferencing, collaboration application, presence management and mobility.

On the basis of organization size:

This market is segmented on the basis of organization size such as small office or home office (1-9 employees), small businesses (10-99 employees), medium sized businesses (100-999 employees), enterprises (1,000-9,999 employees) and large enterprises (10,000+ employees).

On the basis of industries:

This market is classified into different industry verticals such as BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and others (including Education, Media and Entertainment, Manufacturing).

On the basis of geographical territory:

Geographical locations are classified into North America, Europe, Middle East and Africa, Asia-Pacific (APAC) and Latin America.

STAKEHOLDERS

Unified communication solution vendors
Collaboration and integration vendors
Consulting companies
Cloud solution provider
Head of IT and head of operations
Communication hardware vendors

TABLE OF CONTENTS

1 INTRODUCTION 19

1.1 KEY TAKE-AWAYS 19
1.2 REPORT DESCRIPTION 19
1.3 MARKETS COVERED 20
1.4 STAKEHOLDERS 21
1.5 RESEARCH METHODOLOGY 21
1.5.1 MARKET SIZE 21
1.5.2 KEY DATA POINTS FROM PRIMARY SOURCES 22
1.5.3 KEY DATA POINTS FROM SECONDARY SOURCES 22

2 EXECUTIVE SUMMARY 23

3 MARKET OVERVIEW 26

3.1 MARKET DEFINITION 27
3.2 UCAAS FRAMEWORK 27
3.3 MIGRATION FROM UC TO UCAAS 28
3.4 UCAAS DEPLOYMENT STRATEGIES 28
3.4.1 INDUSTRY AND TECHNICAL EXPERTS 28
3.4.2 SOLUTION ARCHITECTS 28
3.4.3 CUSTOMIZATION AND INTEGRATION 29
3.4.4 FULL RANGED PRODUCTS AND SERVICES 29
3.4.5 DATA RECOVERY AND DISASTER PREVENTION 29
3.4.6 DEDICATED TRAINING AND SUPPORT 29
3.4.7 RELIABILITY AND CONSTANT FUNCTIONALITY 30
3.4.8 ENTERPRISE SCALABILITY AND GLOBAL PRESENCE 30
3.5 MARKET DYNAMICS 30
3.5.1 DRIVERS 30
3.5.1.1 Condense front load capital 30
3.5.1.2 Pay-per-use 31
3.5.1.3 Increasing SMB demand for UCaaS 31
3.5.1.4 Increasing BYOD and Enterprise mobility trend 31
3.5.1.5 Continuous service support 32
3.5.2 RESTRAINTS 32
3.5.2.1 Deployment size 32
3.5.2.2 Security 32
3.5.2.3 Awareness 33
3.5.3 OPPORTUNITIES 33
3.5.3.1 Communication on the move 33
3.5.3.2 Untapped or less explored markets 33
3.6 DRO : IMPACT ANALYSIS 34

4 UCAAS: MARKET ANALYSIS AND FORECAST, BY TECHNOLOGY 35

4.1 INTRODUCTION 36
4.2 TELEPHONY 37
4.2.1 IP TELEPHONY 42
4.2.1.1 Overview 42
4.2.1.2 Market size and Forecast 42
4.2.2 VOICE OVER INTERNET PROTOCOL (VOIP) 44
4.2.2.1 Overview 44
4.2.2.2 Market size and Forecast 44
4.3 COLLABORATION APPLICATIONS 46
4.3.1 OVERVIEW 46
4.3.2 MARKET SIZE AND FORECAST 46
4.4 MESSAGING 48
4.4.1.1 Overview 48
4.4.1.2 Market size and Forecast 48
4.4.2 CHAT OR INSTANT MESSAGING (IM) 53
4.4.2.1 Overview 53
4.4.2.2 Market size and Forecast 53
4.4.3 UNIFIED MESSAGING 55
4.4.3.1 Overview 55
4.4.3.2 Market size and Forecast 55
4.5 CONFERENCING 57
4.5.1 AUDIO CONFERENCING AS-A-SERVICE 61
4.5.1.1 Overview 61
4.5.1.2 Market size and Forecast 61
4.5.2 WEB CONFERENCING AS-A-SERVICE 63
4.5.2.1 Overview 63
4.5.2.2 Market size and Forecast 64
4.5.3 VIDEO CONFERENCING AS-A-SERVICE (VCAAS) 66
4.5.3.1 Overview 66
4.5.3.2 Market size and Forecast 66
4.6 PRESENCE MANAGEMENT 68
4.6.1 OVERVIEW 68
4.6.2 MARKET SIZE AND FORECAST 68
4.7 MOBILITY 70
4.7.1 OVERVIEW 70
4.7.2 MARKET SIZE AND FORECAST 70

5 UCAAS: MARKET ANALYSIS AND FORECAST, BY ORGANIZATION SIZE 73

5.1 INTRODUCTION 74
5.2 SMALL OFFICE/HOME OFFICE (SOHO) 76
5.2.1 OVERVIEW 76
5.2.2 MARKET SIZE AND FORECAST 76
5.3 SMALL BUSINESSES 77
5.3.1 OVERVIEW 77
5.3.2 MARKET SIZE AND FORECAST 77
5.4 MEDIUM BUSINESSES 78
5.4.1 OVERVIEW 78
5.4.2 MARKET SIZE AND FORECAST 78
5.5 ENTERPRISES 80
5.5.1 OVERVIEW 80
5.5.2 MARKET SIZE AND FORECAST 80
5.6 LARGE ENTERPRISES 81
5.6.1 OVERVIEW 81
5.6.2 MARKET SIZE AND FORECAST 81

6 UCAAS: MARKET ANALYSIS AND FORECAST, BY INDUSTRY VERTICALS 83

6.1 INTRODUCTION 84
6.2 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 86
6.2.1 OVERVIEW 86
6.2.2 MARKET SIZE AND FORECAST 86
6.3 TELECOM AND IT 88
6.3.1 OVERVIEW 88
6.3.2 MARKET SIZE AND FORECAST 88
6.4 CONSUMER GOODS AND RETAIL 90
6.4.1 OVERVIEW 90
6.4.2 MARKET SIZE AND FORECAST 90
6.5 HEALTHCARE 92
6.5.1 OVERVIEW 92
6.5.2 MARKET SIZE AND FORECAST 92
6.6 PUBLIC SECTOR AND UTILITIES 94
6.6.1 OVERVIEW 94
6.6.2 MARKET SIZE AND FORECAST 94
6.7 LOGISTICS AND TRANSPORTATION 96
6.7.1 OVERVIEW 96
6.7.2 MARKET SIZE AND FORECAST 96
6.8 TRAVEL AND HOSPITALITY 98
6.8.1 OVERVIEW 98
6.8.2 MARKET SIZE AND FORECAST 98
6.9 OTHERS 99
6.9.1 OVERVIEW 99
6.9.2 MARKET SIZE AND FORECAST 100

7 UCAAS: MARKET ANALYSIS AND FORECAST, BY GEOGRAPHY 102

7.1 INTRODUCTION 103
7.2 NORTH AMERICA 104
7.2.1 MARKET SIZE AND FORECAST 104
7.3 EUROPE 107
7.3.1 MARKET SIZE AND FORECAST 107
7.4 ASIA-PACIFIC (APAC) 110
7.4.1 MARKET SIZE AND FORECAST 110
7.5 LATIN AMERICA 113
7.5.1 MARKET SIZE AND FORECAST 113
7.6 MIDDLE-EAST AND AFRICA (MEA) 116
7.6.1 MARKET SIZE AND FORECAST 116

8 UCAAS: COMPETITIVE LANDSCAPE 119

8.1 MERGERS AND ACQUISITION 120
8.2 VENTURE CAPITAL AND FUNDING 124

9 UCAAS: COMPANY PROFILES 126

9.1 AASTRA 126
9.1.1 OVERVIEW 126
9.1.2 PRODUCTS AND SERVICES 126
9.1.3 FINANCIALS 127
9.1.4 UCAAS STRATEGY AND ANALYST INSIGHT 128
9.2 ALCATEL-LUCENT 129
9.2.1 OVERVIEW 129
9.2.2 PRODUCTS AND SERVICES 129
9.2.3 FINANCIALS 130
9.2.4 UCAAS STRATEGY AND ANALYST INSIGHT 131
9.3 AT&T 133
9.3.1 OVERVIEW 133
9.3.2 PRODUCTS AND SERVICES 134
9.3.3 FINANCIALS 135
9.3.4 UCAAS STRATEGY AND ANALYST INSIGHT 136
9.4 AVAYA 137
9.4.1 OVERVIEW 137
9.4.2 PRODUCTS AND SERVICES 137
9.4.3 FINANCIALS 138
9.4.4 UCAAS STRATEGY AND ANALYST INSIGHT 139
9.5 CALLTOWER 141
9.5.1 OVERVIEW 141
9.5.2 PRODUCTS AND SERVICES 141
9.5.3 FINANCIALS 141
9.5.4 UCAAS STRATEGY AND ANALYST INSIGHT 142
9.6 CALYX MANAGED SERVICES 143
9.6.1 OVERVIEW 143
9.6.2 PRODUCTS AND SERVICES 143
9.6.3 FINANCIALS 143
9.6.4 UCAAS STRATEGY AND ANALYST INSIGHT 144
9.7 CISCO 145
9.7.1 OVERVIEW 145
9.7.2 PRODUCTS AND SERVICES 145
9.7.3 FINANCIALS 146
9.7.4 UCAAS STRATEGY AND ANALYST INSIGHT 147
9.8 COMPUTER SCIENCES CORPORATION (CSC) 149
9.8.1 OVERVIEW 149
9.8.2 PRODUCTS AND SERVICES 149
9.8.3 FINANCIALS 151
9.8.4 UCAAS STRATEGY AND ANALYST INSIGHT 152
9.9 CONNECTSOLUTIONS 153
9.9.1 OVERVIEW 153
9.9.2 PRODUCTS AND SERVICES 153
9.9.3 FINANCIALS 153
9.9.4 UCAAS STRATEGY AND ANALYST INSIGHT 154
9.10 DIMENSION DATA 155
9.10.1 OVERVIEW 155
9.10.2 FINANCIALS 155
9.10.3 PRODUCTS AND SERVICES 155
9.10.4 UCAAS STRATEGY AND ANALYST INSIGHT 156
9.11 FONALITY 157
9.11.1 OVERVIEW 157
9.11.2 PRODUCTS AND SERVICES 157
9.11.3 FINANCIALS 158
9.11.4 UCAAS STRATEGY AND ANALYST INSIGHT 158
9.12 HEWLETT-PACKARD 159
9.12.1 OVERVIEW 159
9.12.2 PRODUCTS AND SERVICES 159
9.12.3 FINANCIALS 160
9.12.4 UCAAS STRATEGY AND ANALYST INSIGHT 161
9.13 IBM 162
9.13.1 OVERVIEW 162
9.13.2 PRODUCTS AND SERVICES 162
9.13.3 FINANCIALS 163
9.13.4 UCAAS STRATEGY AND ANALYST INSIGHT 165
9.14 INTERACTIVE INTELLIGENCE 166
9.14.1 OVERVIEW 166
9.14.2 PRODUCTS AND SERVICES 166
9.14.3 FINANCIALS 167
9.14.4 UCAAS STRATEGY AND ANALYST INSIGHT 168
9.15 MASERGY COMMUNICATIONS 169
9.15.1 OVERVIEW 169
9.15.2 PRODUCTS AND SERVICES 169
9.15.3 FINANCIALS 170
9.15.4 UCAAS STRATEGY AND ANALYST INSIGHT 170
9.16 MICROSOFT 171
9.16.1 OVERVIEW 171
9.16.2 PRODUCTS AND SERVICES 171
9.16.3 FINANCIALS 172
9.16.4 UCAAS STRATEGY AND ANALYST INSIGHT 174
9.17 MITEL 175
9.17.1 OVERVIEW 175
9.17.2 PRODUCTS AND SERVICES 175
9.17.3 FINANCIALS 176
9.17.4 UCAAS STRATEGY AND ANALYST INSIGHT 177
9.18 NEC 178
9.18.1 OVERVIEW 178
9.18.2 PRODUCTS AND SERVICES 178
9.18.3 FINANCIALS 179
9.18.4 UCAAS STRATEGY AND ANALYST INSIGHT 181
9.19 NEXTUC 182
9.19.1 OVERVIEW 182
9.19.2 PRODUCTS AND SERVICES 182
9.19.3 FINANCIALS 183
9.19.4 UCAAS STRATEGY AND ANALYST INSIGHT 183
9.20 PANTERRA NETWORKS 184
9.20.1 OVERVIEW 184
9.20.2 PRODUCTS AND SERVICES 184
9.20.3 FINANCIALS 185
9.20.4 UCAAS STRATEGY AND ANALYST INSIGHT 185
9.21 SHORETEL 186
9.21.1 OVERVIEW 186
9.21.2 PRODUCTS AND SERVICES 186
9.21.3 UCAAS STRATEGY AND ANALYST INSIGHT 187
9.22 SIEMENS ENTERPRISE COMMUNICATIONS 188
9.22.1 OVERVIEW 188
9.22.2 PRODUCTS AND SERVICES 188
9.22.3 FINANCIALS 189
9.22.4 UCAAS STRATEGY AND ANALYST INSIGHT 189
9.23 TELEPO 190
9.23.1 OVERVIEW 190
9.23.2 PRODUCTS AND SERVICES 190
9.23.3 FINANCIALS 191
9.23.4 UCAAS STRATEGY AND ANALYST INSIGHT 191
9.24 THINKING PHONE NETWORKS 192
9.24.1 OVERVIEW 192
9.24.2 PRODUCTS AND SERVICES 192
9.24.3 UCAAS STRATEGY AND ANALYST INSIGHT 193
9.25 THRUPOINT 194
9.25.1 OVERVIEW 194
9.25.2 PRODUCTS AND SERVICES 194
9.25.3 FINANCIALS 195
9.25.4 UCAAS STRATEGY AND ANALYST INSIGHT 195
9.26 VERIZON COMMUNICATIONS 196
9.26.1 OVERVIEW 196
9.26.2 PRODUCTS AND SERVICES 196
9.26.3 FINANCIALS 198
9.26.4 UCAAS STRATEGY AND ANALYST INSIGHT 199
9.27 VOSS 200
9.27.1 OVERVIEW 200
9.27.2 PRODUCTS AND SERVICES 200
9.27.3 FINANCIALS 201
9.27.4 UCAAS STRATEGY AND ANALYST INSIGHT 201

LIST OF TABLES

TABLE 1 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($BILLION) 24
TABLE 2 GLOBAL UCAAS MARKET REVENUE, BY TECHNOLOGY,
2013 - 2018 ($BILLION) 36
TABLE 3 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES,
2013 - 2018 ($BILLION) 38
TABLE 4 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($BILLION) 39
TABLE 5 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY INDUSTRY,
2013 - 2018 ($MILLION) 41
TABLE 6 GLOBAL UCAAS IP TELEPHONY MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 42
TABLE 7 GLOBAL UCAAS IP TELEPHONY MARKET REVENUE, BY INDUSTRY,
2013 - 2018 ($MILLION) 43
TABLE 8 GLOBAL UCAAS VOIP MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 44
TABLE 9 GLOBAL UCAAS VOIP MARKET REVENUE, BY INDUSTRY,
2013 - 2018 ($MILLION) 45
TABLE 10 GLOBAL UCAAS COLLABORATION APPLICATION MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 46
TABLE 11 GLOBAL UCAAS COLLABORATION APPLICATION MARKET REVENUE,
BY INDUSTRY, 2013 - 2018 ($MILLION) 47
TABLE 12 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES,
2013 - 2018 ($MILLION) 48
TABLE 13 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 50
TABLE 14 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY INDUSTRY,
2013 - 2018 ($MILLION) 52
TABLE 15 GLOBAL UCAAS CHAT OR IM MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 53
TABLE 16 GLOBAL UCAAS CHAT OR IM MARKET REVENUE, BY INDUSTRY,
2013 - 2018 ($MILLION) 54
TABLE 17 GLOBAL UCAAS UNIFIED MESSAGING MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 55
TABLE 18 GLOBAL UCAAS UNIFIED MESSAGING MARKET REVENUE,
BY INDUSTRY, 2013 - 2018 ($MILLION) 56
TABLE 19 GLOBAL UCAAS CONFERENCING AS A SERVICE SOLUTION MARKET REVENUE, BY TYPES, 2013 - 2018 ($MILLION) 57
TABLE 20 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018 58
TABLE 21 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 59
TABLE 22 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION) 60
TABLE 23 GLOBAL UCAAS AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 61
TABLE 24 GLOBAL UCAAS AUDIO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION) 62
TABLE 25 GLOBAL UCAAS WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 64
TABLE 26 GLOBAL UCAAS WEB CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION) 65
TABLE 27 GLOBAL UCAAS VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 66
TABLE 28 GLOBAL UCAAS VIDEO CONFERENCING AS-A-SERVICE SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION) 67
TABLE 29 GLOBAL UCAAS PRESENCE MANAGEMENT MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 68
TABLE 30 GLOBAL UCAAS PRESENCE MANAGEMENT MARKET REVENUE,
BY INDUSTRY, 2013 - 2018 ($MILLION) 69
TABLE 31 GLOBAL UCAAS MOBILITY MANAGEMENT MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 70
TABLE 32 GLOBAL UCAAS MOBILITY SOLUTION MARKET REVENUE, BY INDUSTRY, 2013 - 2018 ($MILLION) 71
TABLE 33 GLOBAL UCAAS MARKET REVENUE, BY ORGNIZATION SIZE,
2013 - 2018 ($BILLION) 74
TABLE 34 GLOBAL SOHO UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 76
TABLE 35 GLOBAL SMALL BUSINESSES UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 77
TABLE 36 GLOBAL MEDIUM BUSINESSES UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 78
TABLE 37 GLOBAL ENTERPRISES UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 80
TABLE 38 GLOBAL LARGE ENTERPRISES UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 81
TABLE 39 GLOBAL UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL,
2013 - 2018 ($BILLION) 84
TABLE 40 GLOBAL BFSI UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 86
TABLE 41 GLOBAL BFSI UCAAS MARKET REVENUE, BY ORGANIZATION SIZE,
2013 - 2018 ($MILLION) 87
TABLE 42 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 88
TABLE 43 GLOBAL TELECOM AND IT UCAAS MARKET REVENUE,
BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 89
TABLE 44 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 90
TABLE 45 GLOBAL CONSUMER GOODS AND RETAIL UCAAS MARKET REVENUE,
BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 91
TABLE 46 GLOBAL HEALTHCARE UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 92
TABLE 47 GLOBAL HEALTHCARE UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 93
TABLE 48 GLOBAL PUBLIC SECTOR AND UTILITIES UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 94
TABLE 49 GLOBAL PUBLIC SECTOR AND UTILITIES UCAAS MARKET REVENUE,
BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 95
TABLE 50 GLOBAL LOGISTICS AND TRANSPORTATION UCAAS MARKET REVENUE, BY GEOGRAPHY, 2013 - 2018 ($MILLION) 96
TABLE 51 GLOBAL LOGISTICS AND TRANSPORTATION UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 97
TABLE 52 GLOBAL TRAVEL AND HOSPITALITY UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 98
TABLE 53 GLOBAL TRAVEL AND HOSPITALITY UCAAS MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 99
TABLE 54 GLOBAL OTHER INDUSTRIES UCAAS MARKET REVENUE,
BY GEOGRAPHY, 2013 - 2018 ($MILLION) 100
TABLE 55 GLOBAL OTHER INDUSTRIES UCAAS MARKET REVENUE, ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 101
TABLE 56 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($BILLION) 103
TABLE 57 NORTH AMERICA UCAAS MARKET REVENUE, BY TECHNOLOGY,
2013 - 2018 ($MILLION) 104
TABLE 58 NORTH AMERICA UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 105
TABLE 59 NORTH AMERICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION) 106
TABLE 60 EUROPE UCAAS MARKET REVENUE, BY TECHNOLOGY, 2013 - 2018 ($MILLION) 107
TABLE 61 EUROPE UCAAS MARKET REVENUE, BY ORGANIZATION SIZE,
2013 - 2018 ($MILLION) 108
TABLE 62 EUROPE UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL,
2013 - 2018 ($MILLION) 109
TABLE 63 APAC UCAAS MARKET REVENUE, BY TECHNOLOGY,
2013 - 2018 ($MILLION) 110
TABLE 64 APAC UCAAS MARKET REVENUE, BY ORGANIZATION SIZE,
2013 - 2018 ($MILLION) 111
TABLE 65 APAC UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL,
2013 - 2018 ($MILLION) 112
TABLE 66 LATIN AMERICA UCAAS MARKET REVENUE, BY TECHNOLOGY,
2013 - 2018 ($MILLION) 113
TABLE 67 LATIN AMERICA UCAAS MARKET REVENUE, BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 114
TABLE 68 LATIN AMERICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION) 115
TABLE 69 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE,
BY TECHNOLOGY, 2013 - 2018 ($MILLION) 116
TABLE 70 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE,
BY ORGANIZATION SIZE, 2013 - 2018 ($MILLION) 117
TABLE 71 MIDDLE EAST AND AFRICA UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2013 - 2018 ($MILLION) 118
TABLE 72 AASTRA: REVENUE, 2010 – 2011 ($MILLION) 127
TABLE 73 AASTRA: REVENUE BY GEOGRAPHY, 2010 - 2011 ($MILLION) 127
TABLE 74 ALCATEL-LUCENT: REVENUE, 2010 – 2011 ($MILLION) 130
TABLE 75 ALCATEL-LUCENT: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION) 130
TABLE 76 ALCATEL-LUCENT: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION) 131
TABLE 77 AT&T: REVENUE, 2010 – 2011 ($MILLION) 135
TABLE 78 AT&T: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION) 136
TABLE 79 AVAYA: REVENUE, 2010-2011 ($MILLION) 138
TABLE 80 AVAYA: SEGMENT REVENUE, 2010-2011 ($MILLION) 139
TABLE 81 AVAYA: GEOGRAPHIC REVENUE, 2010-2011 ($MILLION) 139
TABLE 82 CISCO SYSTEMS: REVENUE, 2010 – 2011 ($MILLION) 146
TABLE 83 CISCO SYSTEMS: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION) 147
TABLE 84 CISCO SYSTEMS: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION) 147
TABLE 85 CSC: REVENUE, 2010-2011 ($MILLION) 151
TABLE 86 CSC: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION) 152
TABLE 87 HP: REVENUE, 2010 – 2011 ($MILLION) 160
TABLE 88 HP: SEGMENT REVENUE, 2010 – 2011 ($MILLION) 161
TABLE 89 IBM: REVENUE, 2010-2011 ($MILLION) 163
TABLE 90 IBM: REVENUE BY SEGMENT, 2010 – 2011 ($MILLION) 164
TABLE 91 IBM: REVENUE BY GEOGRAPHY, 2010 – 2011 ($MILLION) 164
TABLE 92 INTERACTIVE INTELLIGENCE: REVENUE, 2010 – 2011 ($MILLION) 167
TABLE 93 INTERACTIVE INTELLIGENCE: REVENUE, BY SEGMENT,
2010 – 2011 ($MILLION) 167
TABLE 94 MICROSOFT: REVENUE, 2011 - 2012 ($MILLION) 172
TABLE 95 MICROSOFT: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION) 173
TABLE 96 MICROSOFT: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION) 173
TABLE 97 MITEL: REVENUE, 2011 - 2012 ($MILLION) 176
TABLE 98 MITEL: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION) 176
TABLE 99 MITEL: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION) 177
TABLE 100 NEC: REVENUE, 2011 - 2012 ($MILLION) 179
TABLE 101 NEC: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION) 180
TABLE 102 NEC: REVENUE BY GEOGRAPHY, 2011 - 2012 ($MILLION) 180
TABLE 103 VERIZON: REVENUE, 2011 - 2012 ($MILLION) 198
TABLE 104 VERIZON: REVENUE BY SEGMENT, 2011 - 2012 ($MILLION) 199

LIST OF FIGURES

FIGURE 1 GLOBAL UCAAS MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($BILLION) 25
FIGURE 2 IMPACT ANALYSIS OF DRO 34
FIGURE 3 GLOBAL UCAAS MARKET REVENUE, BY TECHNOLOGY,
2013 - 2018 ($BILLION) 37
FIGURE 4 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY TYPES,
2013 - 2018 ($BILLION) 38
FIGURE 5 GLOBAL UCAAS TELEPHONY MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($BILLION) 40
FIGURE 6 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY TYPES,
2013 - 2018 ($MILLION) 49
FIGURE 7 GLOBAL UCAAS MESSAGING MARKET REVENUE, BY GEOGRAPHY,
2013 - 2018 ($MILLION) 51
FIGURE 8 GLOBAL UCAAS CONFERENCING AS-A-SERVICE SOLUTION MARKET PROPORTION, 2013 - 2018 58
FIGURE 9 GLOBAL UCAAS MARKET REVENUE, BY ORGNIZATION SIZE,
2013 - 2018 ($BILLION) 75
FIGURE 10 GLOBAL UCAAS MARKET REVENUE, BY INDUSTRY VERTICAL,
2013 - 2018 ($BILLION) 85

To order this report:
Telecommunication_Services Industry:
Global Unified Communications as-a-service (UCaaS) Market: Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 – 2018)

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