|By ACN Newswire||
|March 16, 2013 07:11 AM EDT||
In its fourth year, the Trailblazer Awards maintain their growth momentum with over 40 financial institutions from Asia Pacific participating, sending us over 130 submissions for awards across the various categories including product excellence, channel excellence, service excellence, process excellence and strategy excellence.
Thomas Zink, editor of Banking and Payments Asia, said: "It is amazing to see this programme growing so fast from year to year with an increasing number of smaller domestic banks coming up with really innovative ideas. This year, we saw a more even distribution of initiatives across our main categories, with most submissions in the areas of channels, products, and service. I believe this is a clear indicator that the industry in Asia is maturing and service quality as well as interaction with the customer is becoming the differentiator in the competition."
The 2013 programme came with some changes. First and foremost, the expansion of the panel of judges to independent industry experts with longstanding expertise of Asia's retail financial services industry. The new panel was actively involved in the evaluation process guaranteeing the independence and transparency of the programme.
For the first time in the history of the awards, BPA awards an individual for his/her achievements in his organisation and beyond. Zink explains: "We were surprised by the amazing stories the candidates had to tell. I believe we have really found an outstanding Trailblazer of the Year 2013 and I am particularly proud that he comes from a smaller bank from an emerging market. Dato' Sri Zukri Samat from Malaysia's Bank Islam is an outstanding personality leading his bank with vision, skill and values. Under his helm, the bank returned from the brink of financial collapse to become one of Malaysia's leading Islamic banks, driving the country's development to Asia's Islamic banking hub."
Banking and Payments Asia Trailblazer Awards 2013 Winners
Service Excellence Awards:
- Service Excellence in Customer Experience: DBS Bank (Singapore)
- Service Excellence in Mass Affluent Banking: Kotak Mahindra Bank (India)
- Service Excellence in Merchant Acquiring: Citibank (Singapore)
-- Special Commendation: Global Payments
- Service Excellence in SME Banking: Alliance Bank (Malaysia)
- Service Excellence in Service Innovation: Maybank (Malaysia)
Product Excellence Awards:
- Product Excellence in Prepaid Payment: Western Union
-- Special Commendation: Rizal Commercial Banking Corporation (Philippines)
- Product Excellence in Credit Cards: OCBC Bank (Singapore)
-- Special Commendation: Taishin Bank (Taiwan)
- Product Excellence in Debit Cards: Standard Chartered Bank (Singapore)
- Product Excellence in NFC and Contactless Payment: DBS Bank (Singapore)
- Product Excellence in E-Commerce: Citibank (Singapore)
- Product Excellence in P2P Payment: Kotak Mahindra Bank (India)
- Product Excellence in Payment Innovation: Bank of Ayudhya (Thailand)
Strategy Excellence Awards:
- Strategy Excellence in Business Model Innovation: Taishin Bank (Taiwan)
- Strategy Excellence in Third Party Partnerships: OCBC Bank (Singapore)
-- Special Commendation: Standard Chartered Bank (China) and Alipay (China)
- Strategy Excellence in Customer Engagement Culture: Citibank (Singapore)
- Strategy Excellence in Financial Inclusion: UnionBank of the Philippines (Philippines)
Channel Excellence Awards:
- Channel Excellence in Branches: KASIKORNBANK (Thailand)
-- Special Commendation: DBS Bank (Singapore)
- Channel Excellence in Internet Banking - Overall: Maybank (Malaysia)
- Channel Excellence in Internet Banking - Account Management: Maybank (Malaysia)
- Channel Excellence in Internet Banking - Online Sales: Standard Chartered Savings Bank (Korea)
- Channel Excellence in Mobile Banking - Overall: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking - Payments: ANZ (Australia)
- Channel Excellence in Mobile Banking - Value Added Services: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking - Financial Inclusion: Beam (India)
-- Special Commendation: Bank Islam (Malaysia)
- Channel Excellence in Social Media: Bank of the Philippine Islands (Philippines)
- Channel Excellence in Multi Channel Integration: CIMB Bank (Malaysia)
Process Excellence Awards:
- Process Excellence in Customer Centricity: Bank Danamon (Indonesia)
-- Special Commendation: Standard Chartered Bank (Malaysia)
- Process Excellence in Loan Origination: Commonwealth Bank (Indonesia)
-- Special Commendation: Standard Chartered Savings Bank (Korea)
- Process Excellence in Collection and Debt Management: CIMB Bank (Malaysia)
-- Special Commendation: Citibank (Singapore)
- Process Excellence in Risk Management: Maybank (Malaysia)
Service Provider Excellence Awards:
- Service Provider Excellence in Core Banking: CIMB Bank (Thailand) and Silverlake Axis
- Service Provider Excellence in Application of Analytics: OCBC Bank (Singapore), Beyond Analysis and Robinsons
- Service Provider Excellence in Virtualisation: Alliance Bank (Malaysia) and IBM
Trailblazers of the Year 2013
- Trailblazer of the Year 2013 (Institution): DBS Bank (Singapore)
- Trailblazer of the Year 2013 (Individual): Dato' Sri Zukri Samat, managing director at Bank Islam (Malaysia)
About Banking & Payments Asia
BPA is VRL Financial News' flagship publication in the Asia Pacific region and provides high-quality editorial coverage including case studies, market strategies, country surveys and interviews with focus on key issues in private banking, retail banking, cards and payments. In conjunction with VRL's established international titles such as Private Banker International & Retail Banker International, Banking & Payments Asia offers insights into the regional and global developments that impact Asia.
The BPA Trailblazer Awards programme is organised by VRL Financial News - a unique global brand renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years' experience in the provision of authoritative, valued-added information, research and analysis via newsletters, news services and magazines, research reports, conferences and other events.
About the BPA Trailblazer Awards
The programme is a tribute to the best-of-breed players in retail banking and payments in Asia Pacific. Above all, it is designed to be a fair and objective benchmark for the industry. The awards have been created to identify best practice initiatives that are setting new standards for the retail banking industry in Asia and around the world.
The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business, domestically and/or regionally; banks that have made the most investment in people and systems to develop their business; banks showing the most innovation in products/services; banks with demonstrably superior client services; institutions that have strengthened and extended the global reach of their brands: and banks which have demonstrated a strong business performance.
From the nominations, two to three institutions or individuals have been short-listed for each award. The final selection will be made by BPA's judging panel, comprising independent industry experts, such as -
- John Meinhold, a global partner in A.T. Kearney;
- David Cavell, formerly a member of the general management team of UK Cooperative Bank, and is now a freelance adviser with an exceptional expertise of distribution channels and cards;
- Richard Hartung, who has over 20 years of experience in the payments & consumer financial services industry;
- Matthew Dooley, managing director at Connected Thinking Ltd, who was head of digital experience at HSBC's global commercial banking team. He was responsible for leading the strategic vision and business development for leveraging digital channels and differentiating the brand through a better customer experience;
- Titien Ahmad, regional director at VRL Financial News, is a seasoned observer of the financial services industry, having covered business strategies and trends in Asia-Pacific for more than a decade; and
- Thomas Zink, editor of Banking & Payments Asia.
For more information about the awards, please go to:
Designed specifically for companies operating in the financial and professional services markets, the VRL portfolio of information and marketing services supports you and your business in today's difficult economic times, and helps you best position yourself for future growth. As a valued and trusted supplier, VRL works with over 12,000 leading blue chip companies in more than 70 countries worldwide. For more information, please visit http://vrl-financial-news.com.
Thomas Zink Editor, Banking & Payments Asia VRL Tel: +65 6383 4688 firstname.lastname@example.org Rosemary Pang Media Relations VRL Tel: +65 6383 4688 email@example.com
Copyright 2013 ACN Newswire. All rights reserved.
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 24, 2016 01:15 PM EDT Reads: 619
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
May. 24, 2016 01:00 PM EDT Reads: 805
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
May. 24, 2016 11:45 AM EDT Reads: 1,711
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 24, 2016 10:30 AM EDT Reads: 668
SYS-CON Events announced today that 24Notion has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. 24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to con...
May. 24, 2016 09:30 AM EDT Reads: 1,666
The demand for organizations to expand their infrastructure to multiple IT environments like the cloud, on-premise, mobile, bring your own device (BYOD) and the Internet of Things (IoT) continues to grow. As this hybrid infrastructure increases, the challenge to monitor the security of these systems increases in volume and complexity. In his session at 18th Cloud Expo, Stephen Coty, Chief Security Evangelist at Alert Logic, will show how properly configured and managed security architecture can...
May. 24, 2016 09:00 AM EDT Reads: 1,945
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
May. 24, 2016 08:45 AM EDT Reads: 933
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT's direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...
May. 24, 2016 08:30 AM EDT Reads: 2,028
SYS-CON Events announced today BZ Media LLC has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and Commercial Drone markets.
May. 24, 2016 06:00 AM EDT Reads: 3,367
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
May. 24, 2016 04:30 AM EDT Reads: 2,385
SYS-CON Events announced today TechTarget has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. TechTarget is the Web’s leading destination for serious technology buyers researching and making enterprise technology decisions. Its extensive global networ...
May. 24, 2016 04:00 AM EDT Reads: 3,000
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
May. 23, 2016 05:00 PM EDT Reads: 4,610
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
May. 23, 2016 04:00 PM EDT Reads: 1,818
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
May. 23, 2016 03:00 PM EDT Reads: 1,661
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will discuss the vast to...
May. 23, 2016 02:00 PM EDT Reads: 2,333
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...
May. 23, 2016 01:45 PM EDT Reads: 2,058
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
May. 23, 2016 12:45 PM EDT Reads: 1,337
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
May. 23, 2016 12:30 PM EDT Reads: 1,794
IoT generates lots of temporal data. But how do you unlock its value? How do you coordinate the diverse moving parts that must come together when developing your IoT product? What are the key challenges addressed by Data as a Service? How does cloud computing underlie and connect the notions of Digital and DevOps What is the impact of the API economy? What is the business imperative for Cognitive Computing? Get all these questions and hundreds more like them answered at the 18th Cloud Expo...
May. 23, 2016 12:30 PM EDT Reads: 2,033
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
May. 23, 2016 08:15 AM EDT Reads: 2,382