|By ACN Newswire||
|March 16, 2013 07:11 AM EDT||
In its fourth year, the Trailblazer Awards maintain their growth momentum with over 40 financial institutions from Asia Pacific participating, sending us over 130 submissions for awards across the various categories including product excellence, channel excellence, service excellence, process excellence and strategy excellence.
Thomas Zink, editor of Banking and Payments Asia, said: "It is amazing to see this programme growing so fast from year to year with an increasing number of smaller domestic banks coming up with really innovative ideas. This year, we saw a more even distribution of initiatives across our main categories, with most submissions in the areas of channels, products, and service. I believe this is a clear indicator that the industry in Asia is maturing and service quality as well as interaction with the customer is becoming the differentiator in the competition."
The 2013 programme came with some changes. First and foremost, the expansion of the panel of judges to independent industry experts with longstanding expertise of Asia's retail financial services industry. The new panel was actively involved in the evaluation process guaranteeing the independence and transparency of the programme.
For the first time in the history of the awards, BPA awards an individual for his/her achievements in his organisation and beyond. Zink explains: "We were surprised by the amazing stories the candidates had to tell. I believe we have really found an outstanding Trailblazer of the Year 2013 and I am particularly proud that he comes from a smaller bank from an emerging market. Dato' Sri Zukri Samat from Malaysia's Bank Islam is an outstanding personality leading his bank with vision, skill and values. Under his helm, the bank returned from the brink of financial collapse to become one of Malaysia's leading Islamic banks, driving the country's development to Asia's Islamic banking hub."
Banking and Payments Asia Trailblazer Awards 2013 Winners
Service Excellence Awards:
- Service Excellence in Customer Experience: DBS Bank (Singapore)
- Service Excellence in Mass Affluent Banking: Kotak Mahindra Bank (India)
- Service Excellence in Merchant Acquiring: Citibank (Singapore)
-- Special Commendation: Global Payments
- Service Excellence in SME Banking: Alliance Bank (Malaysia)
- Service Excellence in Service Innovation: Maybank (Malaysia)
Product Excellence Awards:
- Product Excellence in Prepaid Payment: Western Union
-- Special Commendation: Rizal Commercial Banking Corporation (Philippines)
- Product Excellence in Credit Cards: OCBC Bank (Singapore)
-- Special Commendation: Taishin Bank (Taiwan)
- Product Excellence in Debit Cards: Standard Chartered Bank (Singapore)
- Product Excellence in NFC and Contactless Payment: DBS Bank (Singapore)
- Product Excellence in E-Commerce: Citibank (Singapore)
- Product Excellence in P2P Payment: Kotak Mahindra Bank (India)
- Product Excellence in Payment Innovation: Bank of Ayudhya (Thailand)
Strategy Excellence Awards:
- Strategy Excellence in Business Model Innovation: Taishin Bank (Taiwan)
- Strategy Excellence in Third Party Partnerships: OCBC Bank (Singapore)
-- Special Commendation: Standard Chartered Bank (China) and Alipay (China)
- Strategy Excellence in Customer Engagement Culture: Citibank (Singapore)
- Strategy Excellence in Financial Inclusion: UnionBank of the Philippines (Philippines)
Channel Excellence Awards:
- Channel Excellence in Branches: KASIKORNBANK (Thailand)
-- Special Commendation: DBS Bank (Singapore)
- Channel Excellence in Internet Banking - Overall: Maybank (Malaysia)
- Channel Excellence in Internet Banking - Account Management: Maybank (Malaysia)
- Channel Excellence in Internet Banking - Online Sales: Standard Chartered Savings Bank (Korea)
- Channel Excellence in Mobile Banking - Overall: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking - Payments: ANZ (Australia)
- Channel Excellence in Mobile Banking - Value Added Services: DBS Bank (Singapore)
- Channel Excellence in Mobile Banking - Financial Inclusion: Beam (India)
-- Special Commendation: Bank Islam (Malaysia)
- Channel Excellence in Social Media: Bank of the Philippine Islands (Philippines)
- Channel Excellence in Multi Channel Integration: CIMB Bank (Malaysia)
Process Excellence Awards:
- Process Excellence in Customer Centricity: Bank Danamon (Indonesia)
-- Special Commendation: Standard Chartered Bank (Malaysia)
- Process Excellence in Loan Origination: Commonwealth Bank (Indonesia)
-- Special Commendation: Standard Chartered Savings Bank (Korea)
- Process Excellence in Collection and Debt Management: CIMB Bank (Malaysia)
-- Special Commendation: Citibank (Singapore)
- Process Excellence in Risk Management: Maybank (Malaysia)
Service Provider Excellence Awards:
- Service Provider Excellence in Core Banking: CIMB Bank (Thailand) and Silverlake Axis
- Service Provider Excellence in Application of Analytics: OCBC Bank (Singapore), Beyond Analysis and Robinsons
- Service Provider Excellence in Virtualisation: Alliance Bank (Malaysia) and IBM
Trailblazers of the Year 2013
- Trailblazer of the Year 2013 (Institution): DBS Bank (Singapore)
- Trailblazer of the Year 2013 (Individual): Dato' Sri Zukri Samat, managing director at Bank Islam (Malaysia)
About Banking & Payments Asia
BPA is VRL Financial News' flagship publication in the Asia Pacific region and provides high-quality editorial coverage including case studies, market strategies, country surveys and interviews with focus on key issues in private banking, retail banking, cards and payments. In conjunction with VRL's established international titles such as Private Banker International & Retail Banker International, Banking & Payments Asia offers insights into the regional and global developments that impact Asia.
The BPA Trailblazer Awards programme is organised by VRL Financial News - a unique global brand renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years' experience in the provision of authoritative, valued-added information, research and analysis via newsletters, news services and magazines, research reports, conferences and other events.
About the BPA Trailblazer Awards
The programme is a tribute to the best-of-breed players in retail banking and payments in Asia Pacific. Above all, it is designed to be a fair and objective benchmark for the industry. The awards have been created to identify best practice initiatives that are setting new standards for the retail banking industry in Asia and around the world.
The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business, domestically and/or regionally; banks that have made the most investment in people and systems to develop their business; banks showing the most innovation in products/services; banks with demonstrably superior client services; institutions that have strengthened and extended the global reach of their brands: and banks which have demonstrated a strong business performance.
From the nominations, two to three institutions or individuals have been short-listed for each award. The final selection will be made by BPA's judging panel, comprising independent industry experts, such as -
- John Meinhold, a global partner in A.T. Kearney;
- David Cavell, formerly a member of the general management team of UK Cooperative Bank, and is now a freelance adviser with an exceptional expertise of distribution channels and cards;
- Richard Hartung, who has over 20 years of experience in the payments & consumer financial services industry;
- Matthew Dooley, managing director at Connected Thinking Ltd, who was head of digital experience at HSBC's global commercial banking team. He was responsible for leading the strategic vision and business development for leveraging digital channels and differentiating the brand through a better customer experience;
- Titien Ahmad, regional director at VRL Financial News, is a seasoned observer of the financial services industry, having covered business strategies and trends in Asia-Pacific for more than a decade; and
- Thomas Zink, editor of Banking & Payments Asia.
For more information about the awards, please go to:
Designed specifically for companies operating in the financial and professional services markets, the VRL portfolio of information and marketing services supports you and your business in today's difficult economic times, and helps you best position yourself for future growth. As a valued and trusted supplier, VRL works with over 12,000 leading blue chip companies in more than 70 countries worldwide. For more information, please visit http://vrl-financial-news.com.
Thomas Zink Editor, Banking & Payments Asia VRL Tel: +65 6383 4688 email@example.com Rosemary Pang Media Relations VRL Tel: +65 6383 4688 firstname.lastname@example.org
Copyright 2013 ACN Newswire. All rights reserved.
On Dice.com, the number of job postings asking for skill in Amazon Web Services increased 76 percent between June 2015 and June 2016. Salesforce.com saw its own skill mentions increase 37 percent, while DevOps and Cloud rose 35 percent and 28 percent, respectively. Even as they expand their presence in the cloud, companies are also looking for tech professionals who can manage projects, crunch data, and figure out how to make systems run more autonomously. Mentions of ‘data science’ as a skill ...
Jul. 29, 2016 11:46 AM EDT
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Jul. 29, 2016 11:15 AM EDT Reads: 665
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
Jul. 29, 2016 11:15 AM EDT Reads: 1,330
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Jul. 29, 2016 09:45 AM EDT Reads: 2,126
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Jul. 29, 2016 09:45 AM EDT Reads: 1,027
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
Jul. 29, 2016 09:45 AM EDT Reads: 1,462
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
Jul. 29, 2016 07:15 AM EDT Reads: 1,635
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Jul. 29, 2016 06:45 AM EDT Reads: 2,367
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Jul. 29, 2016 04:45 AM EDT Reads: 2,571
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Jul. 29, 2016 04:15 AM EDT Reads: 2,680
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
Jul. 29, 2016 02:45 AM EDT Reads: 1,615
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Jul. 29, 2016 02:30 AM EDT Reads: 1,467
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
Jul. 29, 2016 02:00 AM EDT Reads: 1,697
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Jul. 29, 2016 12:15 AM EDT Reads: 2,012
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Jul. 28, 2016 11:45 PM EDT Reads: 1,276
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 28, 2016 10:15 PM EDT Reads: 1,454
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jul. 28, 2016 10:00 PM EDT Reads: 2,107
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Jul. 28, 2016 09:00 PM EDT Reads: 2,732
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Jul. 28, 2016 07:15 PM EDT Reads: 1,263
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jul. 28, 2016 05:30 PM EDT Reads: 2,236