Welcome!

IBM Cloud Authors: Liz McMillan, Pat Romanski, Elizabeth White, David Balaban, Ian Khan

News Feed Item

State and Local Governments Adopt Microsoft Dynamics CRM to Improve Citizen Service Delivery

New customers announced at Microsoft's U.S. Public Sector CIO Summit leverage enterprise application platform to reduce costs and transform health and human services and public safety operations.

REDMOND, Wash., March 27, 2013 /PRNewswire/ -- Microsoft Corp. today announced four Microsoft Dynamics Customer Excellence Award winners and showcased eight unique customer approaches to using Microsoft Dynamics in the state and local government market. These customers join more than 500 state and local government organizations leveraging the power of the Microsoft Dynamics CRM platform to achieve cost savings, streamline operations and transform the delivery of citizen services.

(Logo: http://photos.prnewswire.com/prnh/20000822/MSFTLOGO)

"State and local government leaders are facing increasing pressure to cut costs while improving our nation's most critical services across public safety, healthcare and entitlement programs," said Amir Capriles, general manager, U.S. Public Sector Dynamics at Microsoft. "Our Customer Excellence Award winners are using Microsoft Dynamics CRM to solve complex business challenges, grow with constituent demands and replace legacy IT environments. We applaud their vision and leadership in driving significant impact for their constituents."

Faced with serious fiscal challenges and resource constraints, government, education and healthcare organizations are seeking alternatives to expensive legacy systems. Public sector leaders are increasingly turning to Microsoft Dynamics CRM because the solution empowers organizations to be more responsive to citizen needs at a fraction of the cost, and these four award winners — Louisiana Department of Health and Hospitals, Commonwealth of Virginia, Cancer Treatment Centers of America Inc. and Illinois Department of Corrections — are leading the way through their innovative deployments.

State and Local Governments

  • Innovative Service Delivery and Cost Savings: Commonwealth of Virginia. The commonwealth has modernized multiple agencies' business functions with Microsoft Dynamics CRM. Virginia decided to replace outdated, manual systems and processes by adopting a shared services environment, eliminating the need for customized agency solutions. The modernization has sped the processing of citizen services inquiries; eliminated outdated, unsupported software and hardware systems; and enabled staff to work on other, more strategic tasks. The agencies are now operating more efficiently, which benefits both the citizens of Virginia and other state agencies. Virginia continues its innovative and creative approach to improving customer service and is saving taxpayers' dollars in the process. Commonwealth of Virginia Governor Bob McDonnell summarized, "It makes the citizens happier; it makes our state employees happier because they can deliver better value and service to the customer. It's just a win-win."
  • Managing a Citywide Convention: City of Charlotte, N.C. Faced with hosting a large influx of visitors during the 2012 Democratic National Convention, the city needed to replace its manual permitting processes with a new solution. The city adopted Microsoft Dynamics CRM Online and tailored the permitting solution to meet the unique demands of hosting the convention. The deployment has enabled Charlotte to reduce the burden of maintenance on its IT resources, automate previously manual workflows and streamline the overall event application process.
  • Driving Up Jobs and Revenue: State of Indiana Economic Development Corp. (IEDC). Indiana and its economic development corporation have undertaken massive transformations that make the state more economically viable and improve responsiveness, accountability and efficiency. Bucking downturn trends, the state has attracted $6.4 billion in new economic development and 27,620 jobs. To achieve these results, the state improved collaboration and data access and automated processes by partnering with Crowe Horwarth International to deliver the Microsoft Dynamics CRM solution, enabling economic development staff to spend more time strengthening existing business relationships and pursuing prospective companies. Chad Pittman, executive vice president at IEDC, explained, "With the business process transformation and Microsoft Dynamics CRM implementation, IEDC doubled per-employee productivity and total deal flow while reducing the agency's annual budget allocation from $60 million to $40 million."

Justice and Public Safety Agencies

  • Unified Offender Case Management: County Commissioners Association of Pennsylvania. The courts, jails, district attorneys, and probation and parole offices that make up the criminal justice system previously maintained disparate case management systems. This wide range of applications lacked common standards, which led to duplicative data entries and made reporting and analysis very complex. As a result, the association developed a unified case management solution built on Microsoft Dynamics CRM. Combined with a set of Nation Information Exchange Model-compliant data standards, the platform improved information sharing at all levels of government and increased efficiency and accuracy throughout the offender lifecycle.
  • Advanced Information Sharing and Mobile Victim Notification: Indiana Department of Corrections (IDOC). The department is integrating technology services to improve communication between criminal justice partners and to better serve victims. Built on Microsoft Dynamics CRM, Indiana Statewide Automated Victim Information and Notification shares custody information about offenders with crime victims and citizens. The IDOC can now personalize notifications, giving them control over how and when they are notified and improving information that is provided to victims, law enforcement and other justice partners.
  • Reforming the Criminal Justice System: Illinois Department of Corrections (DOC). Guided by the governor's vision, Illinois is reforming the criminal justice system through a public-private partnership for the state's first cloud-based deployment, built on Microsoft Dynamics CRM Online. Illinois DOC selected the solution for its Offender-360 project to manage its statewide criminal justice population and help protect citizen safety. Illinois DOC is undergoing a phased rollout, anticipating 5,500 users of Offender-360 by the summer of 2013. The solution centralizes all information and intelligence on offenders to help staff make more effective and informed decisions regarding placement, rehabilitation and release. "This cutting-edge technology will give Illinois one of the most advanced criminal justice information systems in the country," said Illinois Governor Pat Quinn. "It will save Illinois' taxpayers millions of dollars while increasing public safety throughout the state."

Health and Human Services Agencies

  • Reimagined Health and Streamlined Delivery of Care: Louisiana Department of Health and Hospitals (DHH). Leveraging Microsoft Dynamics CRM, Louisiana DHH is modernizing case management for the Office of Adult and Aging Services, providing case workers and citizens with one solution for intake, assessment, electronic plan of care and ongoing case management. Microsoft Dynamics CRM will help Louisiana DHH consolidate more than 109 existing case management applications under a single platform, enabling a projected decrease in more than 40 percent of redundant tasks and programs. Louisiana DHH plans to use Dynamics CRM as part of its upcoming Medicaid eligibility modernization engagement with Deloitte Consulting to support Medicaid recipients across the state. "Innovation is occurring in all corners of our healthcare system where states have led the execution of nation's health IT agenda," said Bruce Greenstein, secretary, Louisiana DHH. "We must continue to push the entire healthcare community toward solutions that translate new technological capabilities into more efficient delivery of care and better health outcomes."
  • Rapid Hotline Response and Reduced Abuse: Florida Department of Children & Families Abuse Hotline. IBM leverages Microsoft Dynamics CRM to deliver a call-center solution for more efficient intake processes, online reporting and performance management functions to improve the experience for more than 200 hotline counselors and the quality of interaction with child protective investigators and law enforcement. As a result of using the platform, the hotline can more quickly respond to calls, help ensure greater data accuracy, and more effectively identify patterns of abuse and manage high-risk situations.
  • Inter-County Standardization and Care Coordination: Ohio Department of Developmental Disabilities (DODD). To transform a highly fragmented environment to a more seamless, coordinated system, the DODD chose Microsoft Dynamics CRM for its Imagine project. The new shared information system environment lets 18 region V counties, the Mideast Ohio Regional Council and its supporting council of government use shared administrative activities and standardized practices to deliver services to individuals with developmental disabilities.
  • Timely and Responsive Benefits: The State of Wisconsin Department of Health Services (DHS). CareDirector, built on Microsoft Dynamics CRM, will be used to manage the Aging and Disability Resource Centers across the state, including options and benefits counseling services, and to manage its Older Americans Act programs for nutrition, transportation and other services for seniors and people with disabilities. The system promises timely, responsive and transparent data for DHS' operations.
  • Greater Patient Care, Savings and Retention: Cancer Treatment Centers of America (CTCA). CTCA offers cancer patients an integrated care model that combines traditional medical care with therapies to help manage side effects, strengthen the immune system and improve quality of life. After implementing Microsoft Dynamics CRM, the CTCA can now more effectively maintain records, have a single view of the patient, integrate with ancillary systems and processes, and respond to growth and patient needs. Microsoft Dynamics CRM has resulted in significant cost savings and improved retention for CTCA.

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

SOURCE Microsoft Corp.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
The IoT has the potential to create a renaissance of manufacturing in the US and elsewhere. In his session at 18th Cloud Expo, Florent Solt, CTO and chief architect of Netvibes, will discuss how the expected exponential increase in the amount of data that will be processed, transported, stored, and accessed means there will be a huge demand for smart technologies to deliver it. Florent Solt is the CTO and chief architect of Netvibes. Prior to joining Netvibes in 2007, he co-founded Rift Technol...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, will discuss how research has demonstrated the value of Machine Learning in delivering next generation analytics to im...
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.