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IBM Cloud Authors: Elizabeth White, Jennifer Gill, Betty Zakheim, Liz McMillan, Carmen Gonzalez

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ACI Worldwide Empowers Financial Institutions to Increase Efficiency of Card Issuing and Account Management

ACI Worldwide (NASDAQ: ACIW), a leading international provider of payment systems, is helping financial institutions ease the pressure on margins caused by spiraling IT costs with the latest version of ACI Issuer™. The combination of heightened regulation and antiquated systems is driving the cost to support issuing cards and managing the lifecycle of customer accounts.

“ACI Issuer is designed to help financial institutions lower operating costs with expected reductions in new product development, long-term maintenance and infrastructure costs,” said Jeff Hale, senior vice president, retail payments at ACI Worldwide. “The solution not only reduces costs it can be leveraged to issue multiple card types in a short timeframe.”

Issuers can eliminate duplicate systems by issuing debit, credit, pre-paid and commercial cards as well as offering unsecured loans from a single issuing platform. Using ACI Issuer as a single platform also gives financial institutions a unified view of customers, accounts, payment types and transactions. A single view of the customer improves the ability of customer service representatives to respond to inquiries and resolve issues, increasing customer satisfaction.

Customers who take the latest release will also receive the following benefits:

  • Reduce infrastructure costs with support for IBM System p
  • Lower application development costs through new SOA-based business services
  • Lower maintenance costs by eliminating multiple issuing platforms
  • Reduce fraud rates with real time fraud detection from Proactive Risk Manager

“Financial institutions continue to face an increasingly complex and challenging environment with greater demands being placed on IT systems. A majority of financial institutions are dissatisfied with their technology capabilities, which means potential costs could reach unacceptable levels,” said Madeline K. Aufseeser, senior analyst, Aite Group. “With margins constantly being squeezed, payment system owners need to be able to control IT costs while improving capabilities and streamlining improvements for new feature and product enhancements.”

ACI Issuer 4.4 is available now.

About ACI Worldwide

ACI Worldwide powers electronic payments and banking for more than 1,750 financial institutions, retailers and processors around the world. ACI software enables $13 trillion in payments each day, processing transactions for more than 250 of the leading global retailers, and 18 of the world’s 20 largest banks. Through our integrated suite of software products and hosted services, we deliver a broad range of solutions for payments processing, card and merchant management, online banking, mobile, branch and voice banking, fraud detection, and trade finance. To learn more about ACI and the reasons why our solutions are trusted globally, please visit You can also find us on or on Twitter @ACI_Worldwide.

© Copyright ACI Worldwide, Inc. 2013.

ACI, ACI Payment Systems, the ACI logo and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.

Product roadmaps are for informational purposes only and may not be incorporated into a contract or agreement. The development release and timing of future product releases remains at ACI’s sole discretion. ACI is providing the following information in accordance with ACI's standard product communication policies. Any resulting features, functionality, and enhancements or timing of release of such features, functionality, and enhancements are at the sole discretion of ACI and may be modified without notice. All product roadmap or other similar information does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision.

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