IBM Cloud Authors: Liz McMillan, Elizabeth White, Yeshim Deniz, Pat Romanski, Stefan Bernbo

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92% of customers would recommend Eclipse

A new partnership between Eclipse Internet and independent review site Reevoo sees customers being given the opportunity to share their experiences and the reality of the service that Eclipse provides.

With the choice available to customers, when looking to find their ideal connectivity and communications provider, many now turn to other's recommendations to help ensure they make the right choice.

Combine that with independent reviews being trusted 2.1 times more than something a company says about themselves[1] and these really do become a powerful tool to tell the difference between companies that provide a great service and those that just talk about it.

Pete Tomlinson, Director of Sales and Marketing says "It's great to see how many happy customers that we have at Eclipse, many businesses will shy away from launching a review strategy in fear of any negative comments, but if you're confident in the service that you provide, even a negative comment can help you to keep improving."

Reevoo provides the collection and delivery of customer feedback and comments covering both product and service ratings, ensuring that reviews are totally independent and most importantly straight from the customer's mouth.

Pete comments "Reviews are such an important part of the changing habits of how people make a decision before purchasing, I know when I'm ready to make a purchase, Google and the experiences of others are key in my final choice. Through us using an independent approach, we gain a true and unbiased opinion of our products and customer experience. This is a really exciting addition for us and we can't wait to use it to share experiences and ensure that as a business we continually improve".

Peter Simpson, CMO and VP of Alliances of Reevoo, said: "Customer reviews and ratings are becoming a must-have for retailers as it is a vital part of a consumers online purchase journey. Reevoo is working with online retailers to help provide consumers with honest information to help make the best possible purchase decision. We are delighted to be working with Eclipse to help achieve this goal.''

Eclipse started publishing their customer reviews on their website on 24th June providing visitors with access to product reviews, the ability to ask existing product owners questions and read general feedback and recommendation ratings.

[1] Reevoo Data 2011


About Eclipse Internet - www.eclipse.net.uk
Eclipse Internet is dedicated to providing UK SME and Mid-Market organisations with reliable and flexible connectivity and communications solutions.

Delivering straightforward solutions both directly and through a Partner programme, Eclipse provides an exceptional customer experience, delivered by passionate people.

These straightforward solutions include a variety of broadband services to suit individual business needs, email and connectivity services and backup and exchange solutions all of which improve business productivity and reduce costs.

Based in Exeter, Eclipse Internet has a staff of over 110 people. The company was acquired by KCOM Group in 2004 and is now its national SME & Mid-Market brand.

For more information contact:
Sophie Carvill
Eclipse Internet
+44 (0) 1392 335204

About Reevoo - www.reevoo.com
Conversations about your brand are already taking place, shaping consumer opinions. Reevoo enables you to drive those conversations so you can attract, engage and retain more customers.

Validated "Ready for IBM Retail Industry Framework", our social business suite provides reviews, recommendations and solutions that have an immediate impact on your bottom line, and turn feedback into insights that can guide your business.

More than 750,000,000 Reevoo-collected reviews and conversations are used every month across 90 countries. Founded in 2005, Reevoo has pioneered a unique social business model that continues to deliver far better results than the industry standard for brands including Acer, Dixons Retail, Ford Retail, Black & Decker, KIA, Kuoni, Lexus, Orange, and Sony.

Reevoo is headquartered in London with offices in EMEA, US and Australia.

For more information contact:
Monique Crapper
+44 (0) 207 654 0373

Source: RealWire

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