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Empire Physicians Medical Group and Patient Engagement Systems® Share Results of Automated Patient-Physician Engagement Technology for Better Patient Outcomes and Cost Reduction at National Accountable Care Congress

Representatives from Patient Engagement Systems® (PES), a fast growing healthcare patient-physician engagement and analytics company, and Empire Physicians Medical Group, an independent physician association (IPA) with over 300 physicians serving over 20,000 patients, presented exciting new evidence-based data showing that effective patient-physician engagement combined with timely decision support and analytics improves outcomes and significantly reduces costs at the recent National Accountable Care Congress in Southern CA.

Yvonne Sonnenberg, President, Empire Physician Management Company, LLC and Stanley Goldstein, CEO, Patient Engagement Systems’ presentation on the effectiveness of Patient Engagement Systems’ automated technology was titled “Using an Automated Physician Patient Engagement Tool to Improve Outcomes and Reduce Costs.”

Among the results of implementing Patient Engagement Systems’ easy to adopt and simple to use patient-physician communications system for Empire Physicians Medical Group were significant increases in the appropriate use of primary care resulting in major decreases in emergency room visits and hospital days. The effect on total claims paid was a reduction of $1,970 per patient per year (P=0.047). Detailed findings included improvements in on-time testing measures for A1C, LDL-cholesterol, HDL-cholesterol, triglycerides and serum creatinine.

Benjamin Littenberg, M.D., Chief Medical Officer of Patient Engagement Systems, said, “We accomplished this by using an automated system which improves identification of these patients, monitors their care and engages the patient and the provider with the right information, at the right time, providing them with the opportunity to do the right things. It is the combination of these efforts which gets the patient back into primary care at appropriate times.”

”Our success indicators included analyzing both the quality of care provided to our patients, and the costs of using Patient Engagement Systems’ automated communications solution,” explained Sonnenberg.

She added, “For example, we analyzed how many new Chronic Kidney Disease patients were identified, the reductions in hospital admissions and ER visits, and examined total cost reductions. Furthermore, as we highlighted during the presentation PES helped us improve financial performance and 5 star ratings. But most importantly, our overarching success indicator is the fact that patients have better outcomes, based on per patient expenditures and meeting 5 Star requirements.”

About Patient Engagement Systems®

Patient Engagement Systems® (PES) is a nationally recognized healthcare services company dedicated to supporting its customers’ goal of helping people with chronic diseases, specifically diabetes and chronic kidney disease, improve their health, and reduce costs related to inpatient admissions and ER visits. PES provides medical groups, IPAs, health plans, health systems and government agencies with automated patient engagement tools, timely clinical decision support and the analytics needed to better identify, manage and monitor these high cost patients. PES’s signature platforms include the Diabetes Patient Engagement System℠, a chronic care management and patient engagement technology developed and tested in a five-year National Institutes of Health funded study that verified care process improvements and cost reductions and the Chronic Kidney Disease Patient Engagement System℠. PES is an IBM Global Entrepreneurial Partner, and is a 2011 URAC Bronze Awardee for Best Practice in Health Care Consumer Empowerment and Protection.


About Empire Physicians Medical Group

Empire Physicians has been serving the Coachella Valley for a quarter of a century. We provide patients access to a network of hundreds of local primary care doctors and specialists. Our group is dedicated to every member of your family. We have decades of experience in Medicare and our free Medicare Information Seminars, held during open enrollment periods, provide answers to your Medicare questions.


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