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IBM Cloud Authors: Yeshim Deniz, Liz McMillan, Elizabeth White, Pat Romanski, Chris Witeck

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Healthcare BPO Market Payer, Provider & Pharmaceutical - Trends & Forecasts (2013 - 2018)

DUBLIN, Feb. 10, 2014 /PRNewswire/ --Research and Markets ( has announced the addition of the "Healthcare BPO Market Payer, Provider & Pharmaceutical - Trends & Forecasts (2013 - 2018)" report to their offering.


The global healthcare BPO market is valued at $92,325.9 million in 2013 and is expected to reach $188,856.5 million by 2018, at a CAGR of 10.8%. The market is categorized into payer, provider, and pharmaceutical outsourcing segments.

The payer market is segmented into claims processing, member services, HR services, and finance and accounts segments. Claims processing is an important service segment in the payer outsourcing market. It is further sub-divided into claims indexing, claims investigation, claims adjudication, claims repricing, claims settlement, litigation management, and information management. The provider market is segmented into medical billing, medical coding, medical transcription, and finance and account segments. The pharmaceutical outsourcing market is segmented into contract research organizations (CRO), contract manufacturing organizations (CMO), and business support services.

Each service segment in the pharmaceutical outsourcing market is divided into further sub-segments. The CRO service segment is sub-divided into drug discovery, pre-clinical, clinical phases I, II, III and IV, clinical data management and biostatistics, medical writing, regulatory services, and non-clinical functions. The CMO service segment is sub-divided into API manufacturing, and formulation and packaging. The non-clinical service segment is sub-divided into supply chain management and logistics, sales and marketing, and non-clinical functions. The report also highlights the marketing KPO function in the sales and marketing outsourcing segment.

This report includes segmentation of the global market into source and destination geographies. The source geographies in this report are the U.S., Europe, and Rest of the World. The destination geographies are India, China, the U.S., Europe, Philippines, LATAM, Middle East, and Rest of the World. The U.S. accounts for the largest share in the healthcare BPO market. The report maps each of the above mentioned service segments and sub-segments according to its contribution to each source and destination segment.

Key Topics Covered:

1 Introduction

2 Executive Summary

3 Market Overview

4 Healthcare Payer Outsourcing Market

5 Healthcare Provider Outsourcing Market

6 Pharmaceutical Outsourcing Market

7 Geographical Analysis

8 Competitive Landscape

9 Company Profiles

Companies Mentioned:

  • Accenture Plc
  • Accretive Health, Inc.
  • Anthelio Healthcare Solutions, Inc.
  • Boehringer Ingelheim Gmbh
  • Catalent Pharma Solutions, Inc.
  • Charles River Laboratories International, Inc.
  • Cognizant Technology Solutions Corporation
  • Covance, Inc.
  • Gebbs Healthcare Solutions, Inc.
  • Genpact Limited
  • Ibm Corporation
  • Icon Plc
  • Igate Patni
  • Infosys Bpo Limited
  • Inventiv Health Inc
  • Lonza Group Ltd.
  • Medusind Solutions Inc
  • Mphasis Limited
  • Omega Healthcare Management Services Pvt Ltd
  • Parexel International Corporation
  • Patheon Inc
  • Pharmaceutical Product Development, Inc.
  • Piramal Enterprises Limited
  • Quintiles Transnational Holdings, Inc.
  • Tata Consultancy Services Ltd
  • Tech Mahindra
  • Teleradiology Solutions Pvt Ltd.
  • Wns (Holdings) Limited
  • Xerox Corporation

For more information visit

Media Contact: Laura Wood , +353-1-481-1716,

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