Welcome!

IBM Cloud Authors: Yeshim Deniz, Elizabeth White, Pat Romanski, Liz McMillan, Stefan Bernbo

Blog Feed Post

Logicalis Launches End-User Workspace Services

Provides flexible, secure, cost effective IT support services direct to end-users

Slough, UK, 21st July 2014 - Logicalis, the international IT solution, managed services and cloud provider, today announced the launch of its End-User Workspace Services, which sees a team of highly-skilled support specialists deliver IT services direct to business end-users.

The brand new offering is designed for the mid-market and based out of Logicalis' UK Managed Services Centres (MSC). Putting Logicalis' expertise directly in touch with the business user, the service removes the cost and management headaches of supporting the increasingly complex needs of end-user IT, enabling internal resource to focus on adding real business-value, safe in the knowledge employees have everything they need to remain productive.

Colin Deamer, services sales director at Logicalis UK, commented, "With an increasingly mobile workforce, users now need to be connected anytime, anywhere, from any device. This changing environment has put increasing pressure on the delivery of internal end-user support services, which often fail to meet expectations and satisfaction levels."

The service is already in use at a number of Logicalis' customers, where users are benefiting from a single-point of contact for all IT support needs including enterprise mobility, Unified Communications and its core business applications.

"As organisations grow, End User Workspace Services can scale and be tailored to business need, ensuring the IT department is able to embrace the new disruptive technologies that are aligned to organisational goals," Deamer continued. "At the same time, the service is freeing IT resource from the burden of the support-desk environment, to focus on strategic initiatives and act as an internal service provider, as part of what Logicalis calls the Service Defined Enterprise."

The End-User Workspace Service is delivered via Logicalis' UK Managed Services Centres in Slough and Nantgarw. Logicalis' new MSC at Nantgarw in Wales, was opened 12 months ago and provides specialist technical support to UK businesses 24/7. This new services launch has also seen the appointment of a new team of highly skilled personnel acting as a single point of contact for end users; to provide holistic support for all end-user IT related needs.

Mark Starkey, managing director at Logicalis UK, added, "Our strategy remains centred around our customers, as we continue to enable a balanced approach to owning, operating and funding infrastructure and IT services, through Logicalis' Optimal™ Services portfolio. Our company vision is to be considered the best ICT service provider in the UK, and our MSC staff driving the End-User Workspace Services are immersed in the operational tempo and life cycles of UK organisations."

The service has three core components; Workspace Service Desk, Workspace Management Services and Workspace Lifecycle Services. Combining an extensive portfolio of solutions, technical and specialist skills and best practice processes, End User Workspace Services is built on a catalogue of solutions, offering a bespoke, scalable and cost effective approach to desktop management. For more information, please visit www.uk.logicalis.com/solutions-and-services/end-user-workspace-services

Ends

ABOUT LOGICALIS
Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services; and managed services.

Logicalis employs nearly 3,700 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.6 billion, from operations in Europe, North America, Latin America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $5 billion.

For more information, visit www.logicalis.com.

Media contact:
Greg Halse
Cohesive Communications
01291 626200
logicalis@cohesive.uk.com

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

IoT & Smart Cities Stories
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...