|By Roger Strukhoff||
|May 25, 2005 11:30 PM EDT||
Doug Wilson Speaks About His and Lotus's Background...
WebSphere Journal: Doug, could you please provide our audience with a little bit on your background and what path you took to your current job and responsibilities with the Lotus Software Division.
Doug Wilson: Like many people, my career path is a bit checkered. I started some time ago working at MIT as Director of Systems Operations and Systems Development for Project Athena, which, as you may recall, originated a lot of the UNIX based and X-Window based user interface technology. From there I attempted to work in the venture capital land, started a company to do computer aided mechanical engineering design, worked for a while at Kodak building office automation systems for the legal profession and then joined IBM at that time, Lotus, in 1991, where I worked on versions of 1-2-3.
In particular, I was the chief architect for Windows versions 1-2-3 and Smart Suite which was then being acquired by IBM. I worked on a variety of projects at IBM but many centered around the componentization of functions and Java technology.
WJ: What overall role does Lotus play within IBM today, and specifically within the company on the on-demand initiative?:
DW: It's actually quite exciting for Lotus now. Lotus has taken the responsibility, within IBM, is really to build the face of the On-demand operating system. We're responsible for those parts of the IBM portfolio that deal with the interactions between users and systems, the organization and presentation of information. Products like WebSphere Portal are part of the Lotus Portfolio, as you certainly have known in recent months. We've released the Workplace Client Technologies and have the responsibility for marketing and engineering of that product as well. Of course, our history has been in Lotus Notes and Notes Domino, and we continue to be extremely strong there with a large customer base of a hundred million plus users.
WJ: What level of support can corporate buyers, in particular, and users, as well, expect to see from IBM for Lotus and Domino in the coming months or coming years?
DW: I think the first word would be unwavering. Domino is a critical part of the portfolio and obviously it's a critical part of the IBM business. IBM itself has close to 300,000 users on Notes. So along with our own internal interests we continue to drive and work towards the interest of all of our Notes Domino customers. It's also important to note that any system that customers have today is part of every system they will build in the future.
WJ: When you say system, are you referring the ability of Lotus to work across platforms and infrastructures?
DW: Well, certainly it does do that, but more specifically I was suggesting that customers have built up an incredible inventory of business critical systems on Domino, and those systems are always necessary going forward and will be part of the customers' future. And so the Workplace initiatives fully embrace all of that and extend the reach of those systems.
WJ: So you're respecting the vital aspects of Lotus in the Workplace and different vertical markets and applications.
DW: Absolutely. Lotus has always been in the platform business and the tremendous strength in Notes is attributable to a large partner community and we see that continuing as we enhance the Domino story with the Workplace story. About Addressing Customer Needs...
WJ: What specific problems are your customers addressing today to Lotus, and how has this evolved over the past few years?
DW: I think our customers are principally concerned with improving the productivity of their employees. A key differentiation in a market can be driven through the productivity of your people. Once you've driven costs out of as many of your systems as you can, one of the few places you have to make substantial differences is in the productivity of the people. That has been the traditional focus of Lotus products, whether for individual productivity with Smart Suite or team productivity which is a focus of the Notes Domino portfolio. Now with the Workplace initiatives focusing on organizational productivity, we are making people work better and more effectively in the context of the business operations that make up a company.
WJ: You were just talking about because you're always checking the feedback from your customers and responding in terms of product development to their increasing needs and expanding and diversified needs. And that's, I guess, reflected in every subsequent release of Domino. Can you be more specific in how you're meeting those current and anticipated customer needs?
DW: Certainly one of the things that we continue to do with the portfolio is to drive cost out of the operation. Domino now is significantly more efficient and capable than it was before. It is more in-tuned and integrated with modern technologies like Web services, and emerging new standards wherever they're appropriate. We continue to assist customers all the time with business value assessments that help them understand how better to utilize those technologies. Many of our customers are utilizing new capabilities and notes and new platforms to achieve significant cost savings through server consolidation which results in, of course, lower cost of ownership both from hardware acquisition and maintenance standpoint, but also in personnel that it takes to manage and administer those systems.
WJ: So you've seen those numbers actually declining as well on the number of quantity of administrators and support that's required?
DW: Yes, and the numbers are significant: factors of three to five in the reduction of the number of CPUs necessary. That's an accumulative effect of better SMP systems and better utilization of those systems by the software itself.
WJ: Would you say these particular factors have accelerated in the last year, given the current state of our economy? Are you more sensitive to total cost of ownership and cost of management and admin? Is that something that you've always been aware of something that you're trying to reduce?
DW: I think it's always been important but certainly in the last couple of years there's been an increasing focus on IT in driving costs out of the system. Actually, though, as the economy has improved lately, we've seen a swing back to more strategic projects and people really looking for ways to get more capability out of their IT systems and not just driving down costs. And that really leads us to look for new opportunities-and that's the most exciting focus of the Workplace portfolio.
We need to really figure out how to do that business more efficiently. We are embarked on really the first phases of what we see as a fundamental change in the way we approach collaboration in computing systems, and almost all business decision operation kinds of things are collaborative. Very few things are done by people in isolation, and are certainly not done outside of a business context that drives those decisions. We see tremendous opportunity in integrating the collaborative systems with the business systems that provide the context that employees need to make decisions that provide the information feeds all in the context of the particular business operation.
About Customer and Marketing Relationships...
WJ: We understand, Doug, that marketing relationships are critical to the success of all software products in environments today. Could you describe for our audience the extent of IBM's Lotus marketing program today? And how many partners, for example, and can you offer an example of great customer success stories? Those are things that our audiences are always interested in hearing about.
DW: Well, there are great success stores all over the place. One good story involves a major insurance company using our Workplace Client Technology to drive increased productivity in their organizations, handling claims more quickly, handling claims on site without the employees having to be tethered to the IT systems, and providing significant increases, significant improvements, in policy handling. We have customers with many, both internal- and external-facing portal implementations that are providing new sources of information, aggregation and feed to their employees to get them information more quickly. We have customers deploying our new Workplace services in order to provide low cost messaging and communication services between mobile employees, people who have no desks, but move from kiosk to kiosk.
WJ: And your marketing programs?
DW: What I think you'll see from IBM is a focus that is not as much software-brand-led as it's been in the past, but rather focused on the problem of the IT and business organization as a whole. The On-demand initiative from IBM is one that's really had resonance with our customers. It describes a set of ideals for business in terms of business agility responsiveness, flexibility, which are particularly important to businesses in the current market conditions, as things change quickly, as organizations merge and divest, in-source and out-source their capabilities. These are all things that are representative of the needs for a company, and correspondingly its IT organization needs to be very agile. The On-demand initiatives in IBM are about responding to that and providing IT the tools needed to do that.
WJ: So will the tools and software take kind of a back seat to just providing an overall solution or capability of creating greater agility for an organization?
DW: I wouldn't say a back seat. I would say that they are foundational, Right? That those software systems are necessary, that integration is a key to all of this. If you look at IT spending projects, tremendously large percentage of those projects are oriented at integration kinds of activities. Consolidation and acquisition force those issues and expanding opportunities drive new modalities and new channels for delivery of services.
About Lotus Workplace...
WJ: Nearly a year after its launch last June, how would you define the business opportunities inherent in Lotus Workplace? We've been hearing more and more about Workplace. That's part A of that question, and part B is has a full set of APIs now been released for Workplace or is that something we can anticipate?
DW: To the first question, as with any new portfolio, you expect there to be people out on the leading edge of that who are achieving success. We have those customers and they're doing quite well. I think we have a number our customers, in the thousands now, for the Workplace product portfolio. It's a very broad portfolio as well and encompasses both stand-alone offerings from Web content management to one of the very exciting offerings which is Workplace for Business Controls and Reporting which is very relevant to corporations today who are faced with compliance requirements through the Sarbanes-Oxley Act and the like.
WJ: Are you offering solutions that are more vertical?
DW: We offer the Sarbanes-Oxley solution as a platform in conjunction with partners who bring the domain expertise on regulatory compliance and the templates and patterns necessary for achieving compliance in an organization.
WJ: Highly specialized...
DW: Yes. So again, we, as IBM, specialize in foundational and platform software. We turn very much to our partners to drive the solutions across all of the domains that they work in.
WJ: Are there any particular vertical industries that are quicker to adopt Workplace versus others that you're seeing any particular uptake in one versus the other, or is that something you can share with us?
DW: It's a very good spread, actually. The financial institutions have been quite responsive. We see very high interest in professional services organizations as well, which, of course, you'd expect because of the high degree of collaboration between individuals there. But it's quite evenly spread. IBM has a strong industry focus solutions team and every one of them is actively engaged with the Workplace technology so it's very good.
To the second part of your question, APIs for Workplace. Yes, there is an API for the Workplace collaborative services, and again I would probably stress that Workplace is a high level brand in IBM. There are a number of products under the Workplace umbrella and I suspect the one you were specifically asking about is Workplace Collaborative Services, and yes, there is an API for all of the service functions coming in the 2.5 release, which is imminent.
Part 2 of this interview will appear in the May 2005 issue of WebSphere Journal. Doug Wilson talks about RFID and retail, Lotus and J2EE, Eclipse, and other topics of interest.
Doug Wilson, CTO, Lotus Product Division, IBM
Doug Wilson is an IBM Distinguished Engineer and chief technology officer for the Lotus Product Division of IBM's Software Group. Prior to this he was responsible for architectural strategy for Domino and WebSphere integration, WebSphere Portal Server and WebSphere content manager, and WebSphere Personalization. He invented and managed the design and development of Lotus InfoBus technology, a data exchange technology for Java components that has been accepted for inclusion in JavaSoft's Java Developer's Kit as a Java standard. Doug holds a degree from M.I.T.'s Department of Mechanical Engineering. firstname.lastname@example.org
SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...
Feb. 28, 2015 05:00 PM EST Reads: 1,264
Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been involved at the beginning of four IT industries: EDA, Open Systems, Computer Security and now SOA.
Feb. 28, 2015 04:00 PM EST Reads: 1,022
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
Feb. 28, 2015 03:30 PM EST Reads: 3,957
The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information. In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...
Feb. 28, 2015 03:15 PM EST Reads: 1,208
Operational Hadoop and the Lambda Architecture for Streaming Data Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, representing a model of how to analyze rea...
Feb. 28, 2015 02:00 PM EST Reads: 1,185
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
Feb. 28, 2015 01:45 PM EST Reads: 1,117
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
Feb. 28, 2015 12:00 PM EST Reads: 1,129
SYS-CON Events announced today that Open Data Centers (ODC), a carrier-neutral colocation provider, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Open Data Centers is a carrier-neutral data center operator in New Jersey and New York City offering alternative connectivity options for carriers, service providers and enterprise customers.
Feb. 28, 2015 12:00 PM EST Reads: 1,829
When it comes to the Internet of Things, hooking up will get you only so far. If you want customers to commit, you need to go beyond simply connecting products. You need to use the devices themselves to transform how you engage with every customer and how you manage the entire product lifecycle. In his session at @ThingsExpo, Sean Lorenz, Technical Product Manager for Xively at LogMeIn, will show how “product relationship management” can help you leverage your connected devices and the data they generate about customer usage and product performance to deliver extremely compelling and reliabl...
Feb. 28, 2015 12:00 PM EST Reads: 1,263
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.
Feb. 28, 2015 11:00 AM EST Reads: 2,423
The IoT market is projected to be $1.9 trillion tidal wave that’s bigger than the combined market for smartphones, tablets and PCs. While IoT is widely discussed, what not being talked about are the monetization opportunities that are created from ubiquitous connectivity and the ensuing avalanche of data. While we cannot foresee every service that the IoT will enable, we should future-proof operations by preparing to monetize them with extremely agile systems.
Feb. 28, 2015 11:00 AM EST Reads: 1,155
There’s Big Data, then there’s really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. Learn about IoT, Big Data and deployments processing massive data volumes from wearables, utilities and other machines.
Feb. 28, 2015 11:00 AM EST Reads: 1,008
Feb. 28, 2015 10:30 AM EST Reads: 2,410
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 28, 2015 10:00 AM EST Reads: 3,215
SYS-CON Events announced today that Intelligent Systems Services will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Established in 1994, Intelligent Systems Services Inc. is located near Washington, DC, with representatives and partners nationwide. ISS’s well-established track record is based on the continuous pursuit of excellence in designing, implementing and supporting nationwide clients’ mission-critical systems. ISS has completed many successful projects in Healthcare, Commercial, Manufacturing, ...
Feb. 28, 2015 10:00 AM EST Reads: 1,171
PubNub on Monday has announced that it is partnering with IBM to bring its sophisticated real-time data streaming and messaging capabilities to Bluemix, IBM’s cloud development platform. “Today’s app and connected devices require an always-on connection, but building a secure, scalable solution from the ground up is time consuming, resource intensive, and error-prone,” said Todd Greene, CEO of PubNub. “PubNub enables web, mobile and IoT developers building apps on IBM Bluemix to quickly add scalable realtime functionality with minimal effort and cost.”
Feb. 28, 2015 10:00 AM EST Reads: 4,622
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
Feb. 28, 2015 10:00 AM EST Reads: 3,962
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more. In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
Feb. 28, 2015 09:45 AM EST Reads: 759
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Feb. 28, 2015 09:15 AM EST Reads: 1,193
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities. In his session at @ThingsExpo, Gary Hall, Chief Technology Officer, Federal Defense at Cisco Systems, will break down the core capabilities of IoT in multiple settings and expand upon IoE for bo...
Feb. 28, 2015 09:00 AM EST Reads: 1,056